Operations Manager

COMPANY OVERVIEW

Since 1986, Vintage Design has been a premier design and installation subcontractor for residential construction builders throughout California. Vintage Design was acquired by Artisan Design Group in 2019. Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.


Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.


JOB SUMMARY


• The Operations Manager for the NorCal division has the ultimate accountability for implementation, operations, scheduling, warehouse, production and customer care departments including their workflow, compliance with process, and issue resolution. This role reports to the VP of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


• Oversee jobsite field management team, service technicians, employee and subcontract installers for all trades.

• Partner with Director of Production for recruiting, training and maintaining a quality-oriented dependable installer base to meet the growth goals for the Northern California division.

• Oversee safety training and communications for all associates. Monitor subcontractors' safety compliance. Ensure all reporting and safety required documents are kept up to date.


• Lead point of contact liaison with the VP of Operations, Controller, and Human Resources for all issue and process gaps stemming from Sacramento region.


• Conduct regular meetings/check ins with line level staff/department managers to ensure accurate assessment of workload, process compliance, and other needs.


• Embodying the "Shining the Wheel" process for the Sacramento Division, including teaching and growing the team members understanding and compliance to such.


• Attend Builder meetings and functions with Executive Vice President of Sales as needed to ensure operational responsibilities can be properly implemented and maintained.


• Work with the VP of Operations and EVP of Sales to implement, execute and expand all Vintage Design trade-based opportunities. (Cabinets, Counter tops, surrounds, flooring, window coverings, design center services)

• Oversee the review of all job cost reports. Offer ideas and implementation strategies to save costs and increase margins. May also include working closely with Finance and Accounting teams.

• Work closely with the VP of Operations, to job forecast current and future volume.


• Work closely with the Vintage Design customer service management team to implement best practice across all customer facing interactions.


• Oversee warehouse optimization best practice process to best utilize resources for maximum warehouse operational efficiency including Inventory control.


• Oversee best practice production process flow from order creation through final quality walk.


• Develop strategies and metrics to ensure customer expectations are met.


• Oversee best practice production process flow from order creation through final quality walk.


SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


• Oversee the Sacramento Operations, and lead the team to delegate to line managers, provide guidance, training, and performance feedback to ensure high-quality work and professional development.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


MANDATORY

• Proficiency in use of Microsoft Office
• At least 5 years in the new home construction industry
• At least 3 years of experience managing and leading a team
• Strong verbal and written communication skills
• Wants to be part of a team.
• Willingness to learn.
• Problem solving skills.
• Strong organization and time management skills
• Clean driving record with a valid CA driver's license and auto insurance.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Ability to sit at computer monitor for extended periods throughout the day.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

• Occasional visits to active job sites may be required, therefore, must be able to see well enough to discern differences in quality of installation and products.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• General working conditions

• Office environment

• Construction sites

• Loud working environments

• May require working in hot or cold temperatures

• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)

• Life Insurance

• Disability Insurance

• Paid Holidays and Time Off

• 401(k) Plan with company matching

HOURS

• Monday through Friday, 7:00 AM to 4:00 PM. Full time, exempt.

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.


Salary Description


$120,000.00 to $150,000.00 annually