SVP, Chief Success Officer- Tableau

Overview Salesforce is a leading AI‑driven customer relationship management (CRM) platform that empowers organizations to accelerate customer success through its Tableau Analytics suite. This role is focused on driving long‑term customer value, adoption, and retention for the Analytics business. Key Responsibilities Lead the Customer Success team to increase product adoption and customer value realization for Tableau Analytics customers. Build and execute a renewal executive ownership model, including forecasting, execution, and attrition mitigation strategies. Establish and maintain a unified customer success operating model that strengthens retention, improves expansion opportunities, and provides leadership focus to reverse attrition trends. Partner with Sales Leadership, Finance, Engineering, Product Management, and other stakeholders to align on renewal targets, pipeline visibility, and at‑risk customer strategies. Scale product adoption programs and develop AI‑based self‑service activation guides to accelerate onboarding and customer value realization. Manage data‑driven product usage measurement and leverage insights to optimize both product performance and the customer experience. Qualifications 15+ years in senior leadership roles, including at least 5 years leading customer success, post‑sale, or renewal organizations. At least 5 years of experience working with analytics technologies in enterprise software. Demonstrated success in driving customer retention, reducing attrition, and improving renewal performance at scale. Consulting experience with customers, solving complex problems through technology. Experience leading and aligning cross‑functional, matrixed organizations with dotted‑line leadership. Proven track record collaborating with software product and engineering teams to resolve customer issues and accelerate adoption. Strong knowledge of Tableau Analytics technologies and the broader engineering landscape. Exceptional communication, presentation, and interpersonal skills; ability to influence stakeholders at all levels, including C‑suite executives. Strategic thinker with a hands‑on approach to program execution and proven ability to manage complex projects in a fast‑paced environment. Compensation Base salary range: $385,000 – $4,570,000 annually. In select cities within the SanFrancisco and NewYork City metropolitan area, the base salary range is $385,000 – $457,000 annually. The range represents base salary only and does not include bonus, equity, or benefits. Benefits Time off programs Medical, dental, and vision insurance Mental health support Paid parental leave Life and disability insurance 401(k) plan Employee stock purchasing program Equal Employment Opportunity Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess employees and applicants on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. #J-18808-Ljbffr 100 Salesforce, Inc.