Admissions Assistant

Admissions Assistant

Harbor Oaks Hospital, New Baltimore's leading mental health and addiction treatment center, is seeking a passionate admissions assistant to work at our facility in New Baltimore, MI.

We are currently seeking a detail-oriented and customer-focused individual to join our team as an admissions assistant at Harbor Oaks Hospital. As an admissions assistant, you will play a vital role in the admission and registration process for incoming patients. Your exceptional organizational skills, professional demeanor, and commitment to patient safety and satisfaction will contribute to the smooth and efficient functioning of our facility. Harbor Oaks Hospital is a renowned healthcare facility committed to providing exceptional mental health services to our community and in intake and admissions, you can make a real difference in the lives of our patients as well as continue to grow in your career in behavioral healthcare.

Rate of pay: $19.00 - $21.60 per hour (based on experience)

Key Responsibilities:

• Welcome and assist new patients and individuals accompanying patients, ensuring a safe and friendly environment.
• Perform various clerical duties such as managing paperwork, data entry, communicating with insurance companies, and handling phone calls.
• Complete necessary paperwork for patient admission, explaining forms to patients, notifying clinical lead of arrivals, and escorting patients to the appropriate location.
• Ensure efficient and accurate completion of admission process, distributing paperwork to notify staff of patient arrivals or transfers.
• Receive and process patient information, schedule appointments, and maintain proper documentation.
• Maintain a positive, empathetic, and professional attitude towards patients and their families.
• Address and resolve patient complaints promptly, with a focus on patient safety.
• Prioritize patient safety and provide excellent customer service.
• Create a supportive and structured environment to ensure patient well-being.
• Conduct safety checks and provide supervision as required.
• Document clinical information accurately in medical records and registration systems.
• Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.
• Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.
• Take and document vital signs, height, and weight of patients.
• Engage patients in activities and interactions that support treatment goals.
• Assist with contraband searches and inventory belongings when necessary.
• Complete and maintain required documentation.
• Assist with incident follow-up and paperwork within the facility.
• Provide transportation for patients or coordinate with appropriate staff members.
• Recognize and prioritize patient safety above all else.

We are looking for an individual who possesses excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are dedicated to providing exceptional service, ensuring patient safety, and contributing to a positive patient experience, we encourage you to apply.

Qualifications:

• Bachelor's degree is preferred, with a background in the social services field considered a plus.
• One or more years of experience in healthcare is preferred, demonstrating familiarity with healthcare processes and procedures.

Licenses/Designations/Certifications:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).
• First aid certification may be required based on state or facility requirements.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal, and local laws.