Hygiene Coordinator

Clinic Coordinator

The Clinic Coordinator ensures the smooth and effective operation of the LCCC dental hygiene clinic by fostering efficient patient flow, delivering high-quality customer service, and supporting both clinical and educational functions. This role contributes to student success and program excellence by maintaining organized systems, coordinating resources, and upholding compliance with institutional, state, and federal standards. As a proactive leader with strong organizational and problem-solving skills, Clinic Coordinator advances the clinic's mission by creating an environment where faculty, staff, students, and patients experience reliable support, professional service, and well-managed operations.

Essential Functions:

• Ensure efficient patient flow and a welcoming clinic environment that supports high-quality care and customer service
• Coordinate and schedule appointments with dentists, faculty, patients, and student-related activities. Confirm and/or cancel appointments as necessary.
• Answer calls and respond to general inquiries and requests for information, from the public or other technical colleges, regarding program or clinic services or operations
• Maintain reliable systems for scheduling, equipment, and supplies so that clinical operations run smoothly and without interruption.
• Promote a safe and organized clinic environment that meets professional and educational standards.
• Maintain records and process billings
• Handle all patient payments, secure and deposit petty cash, and maintain record of these transactions.
• Maintain and oversee the cleanliness and orderliness of the clinic including picking up trash, straightening room, and ensuring sanitary conditions in accordance with established health and safety standards

Program and Educational Support:

• Support student learning and faculty effectiveness by coordinating program schedules, resources, and records.
• Facilitate program meetings and communications to strengthen collaboration and alignment among faculty, staff, and students.
• Order and assign radiography monitoring badges for faculty, dentists, and students. Submit badges for ongoing monitoring on a monthly basis. Dispense prescribed radiography film to students
• Assist students in the scheduling process, patient recordkeeping, and in explaining, demonstrating, and using sterilizer and other equipment

Compliance and Quality Assurance:

• Uphold federal, state, and institutional standards (e.g., OSHA, HIPAA, College policies) to ensure clinic and program compliance.
• Maintain accurate documentation and systems that support accountability, accreditation, and continuous improvement.
• Monitor clinic practices to identify and address risks, ensuring a safe and ethical environment for all stakeholders.
• Sterilize, wrap, and ensure the proper storage of hand instruments in accordance with established health and safety standards.

Administrative and Resource Coordination:

• Provide consistent support to the Program Director and faculty by managing resources, logistics, and information flow.
• Oversee equipment, supply, and inventory processes to ensure resources are available and cost-effective. Inventory, obtain quotes, order, stock, and maintain supplies.
• Maintain organized systems that improve efficiency, accuracy, and accessibility of program and clinic operations.

Leadership and Collaboration:

• Foster a culture of teamwork, respect, and professionalism among students, staff, and faculty.
• Anticipate and resolve operational challenges through proactive communication and problem-solving.
• Represent the clinic with a customer-focused mindset, ensuring positive experiences for patients, students, and colleagues.

Knowledge, Skills, and Abilities:

• Regulatory Compliance Knowledge of laws, regulations, and standards relevant to clinical and educational environments (e.g., OSHA, HIPAA, FERPA, Title IX).
• Administrative Knowledge of office procedures, records management, and workplace terminology.
• Computers Operation of computers and proficiency with office and clinic software (e.g., Microsoft Office Suite, Outlook, dental management systems).
• Customer and Personal Service Principles of service excellence, needs assessment, and quality standards.
• Inventory and Resource Management Methods for maintaining supplies, equipment, and resources efficiently.
• Communication Clear and professional oral and written communication tailored to diverse audiences.
• Problem Solving and Critical Thinking - Identifying issues, evaluating options, and implementing solutions.
• Interpersonal Skills Building relationships, managing dynamics, and fostering collaboration.
• Records Management Maintaining accurate, accessible, and secure program and clinic records.
• Technical Skills Applying knowledge of dental equipment, sterilization, and safety procedures.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Equipment Maintenance Monitoring and performing routine upkeep to ensure reliable operations.

Abilities:

• Attention to Detail Ensuring accuracy, compliance, and quality in all aspects of work.
• Professionalism and Emotional Intelligence Representing the program with maturity, adaptability, discretion, and respect for confidentiality.
• Teamwork and Leadership Contributing to a positive, collaborative work environment and supporting group goals.
• Learning Agility Applying new information to improve current processes and future decision-making.
• Judgment and Decision-Making Weighing costs, benefits, and risks to determine appropriate actions.
• Originality Developing creative and effective approaches to operational and program challenges.

Physical/Mental Demands:

• Comply with highly inflexible deadlines
• Adapt to a variable work schedule as needed.
• Frequently move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities.
• Engage in multiple/daily instances of prolonged sitting, standing, bending, kneeling, twisting, climbing and carrying of objects.
• Frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.
• Potential exposure to harsh chemicals and bloodborne pathogens.
• Ability to effectively listen and perceive the nature of sounds and spoken words at normal speaking levels with or without correction.

Note: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications:

• High School Diploma
• One year of dental or medical office experience
• Proficient use of common office software systems, communication in a high-paced environment, and excellent customer service skills
• Current CPR certification
• Current on applicable immunizations (i.e., Hepatitis B, Influenza, MMR, Tetanus, etc.)

Preferred Qualifications:

• Two years of experience in a high-volume dental practice to include office management, inventory, use of office software, billing, customer service, and office organizational support.
• Knowledge of dental software programs

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1