Envision Toyota Milpitas: Assistant Service Manager

Assistant Service Manager

We are looking for a motivated Assistant Service Manager to join our team! It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable. As Envision Motors continues to rapidly grow, we welcome new employees to grow with us.

Essential Duties

• Producing high sales targets.
• Maintains reporting systems required by general management and the factory.
• Attends advisor meetings.
• Monitors the performance of the service and parts departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

Qualifications

• Experience in the Automotive industry.
• At least 1 year experience as a Service Advisor at an authorized dealership.
• Strong skills in sales.
• Able to communicate well with all customers.
• Must have valid driver's license with a clean record.