Owner Relations Manager

Description

At RealJoy Vacations, we create exceptional vacation experiences for guests while delivering unmatched care and results for homeowners. Our team is passionate about hospitality, collaboration, and innovation in the vacation rental industry. We pride ourselves on a supportive culture where driven professionals can grow, make an impact, and build meaningful relationships every day.

We're looking for a friendly, organized, and relationship-driven Owner Relations Manager to serve as the primary connection between our company and the homeowners we support. This role is perfect for someone who thrives on solving problems, building trust, and delivering an outstanding service experience.

You'll play a key role in onboarding new properties, resolving owner concerns, and ensuring long-term satisfaction and retention- all while collaborating with cross-functional teams and managing responsibilities with confidence and independence.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please visit the link below:
AwayDay, LLC

Requirements

Key Responsibilities:

• Serve as the primary point of contact for homeowners, building strong relationships and resolving issues promptly and professionally.
• Manage the full onboarding process for new properties- from contract execution through launch- including scheduling services, coordinating photography, and creating listings.
• Partner with internal teams (Revenue, Operations, Maintenance, Marketing, and Guest Relations) to deliver timely, effective solutions.
• Coordinate with vendors and maintenance teams to obtain bids, secure approvals, and ensure completion of repairs and upkeep.
• Conduct targeted outreach campaigns to identify homeowner needs and report on outcomes.
• Tour properties regularly and maintain detailed knowledge of amenities, policies, and procedures.
• Collaborate with homeowners, HOAs, and on-site managers to support compliance and smooth operations.
• Contribute to owner satisfaction and retention through proactive communication and high-touch service.

Required Qualifications

• Valid driver's license and reliable transportation.
• Ability to manage multiple priorities in a fast-paced, service-focused environment.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively within a team.
• Physical ability to sit, stand, walk, travel to properties, and occasionally lift up to 50 lbs.
• Availability for a 5-day workweek, typically between 8 AM - 6 PM, with weekend availability as needed.

Preferred Qualifications

• Experience in customer service, hospitality, property management, or owner relations.
• Previous responsibility for managing a portfolio of clients or properties.
• Demonstrated success delivering high-quality service and maintaining long-term relationships.

Schedule:

• This is a full-time position located in Panama City Beach, FL.
• Standard workdays are Monday through Friday.
• Work hours are based on business needs within the hours of 8 am and 6 pm.
• This role may also involve occasional on-call weekend shifts, which are rotated among the owner relations team.

Why Join Us?

• Be part of a growing, people-first hospitality company.
• Work in a collaborative environment where your voice and ideas matter.
• Make a direct impact on homeowner satisfaction and business success.
• Enjoy opportunities for professional growth and development.