Managed IT Services Technician / PC Repair

Job Description

Job Description

Looking for an IT professional that is a hard worker, reliable, a self-motivated individual, and great with solving technology problems. Ideal candidates must be customer-service oriented and have a professional appearance and demeanor. Previous MSP experience will boost the chances of getting hired.

At least 3 years experience performing IT service is required. Previous work in the IT service industry is a must. Qualified individuals will support walk-in customers, answer incoming phone calls, create and manage tickets, communicate with customers, perform bench repair work on PCs and Laptops, as well as phone / remote IT service across many platforms. Experience supporting and troubleshooting business networks as well as an understanding of technology in the workplace is preferred.

Must be proficient in Windows 10 / 11, MacOS, Windows Server 2012 and newer, Microsoft Office, and have experience using PSA and RMM tools.

College Associates degree or equivalent work experience required. A+, MCSE, Security +, Network + are preferred but not required.

Experience :

• Windows: 3 years
• Active Directory: 1 year
• Computer hardware: 3 years
• IT support: 3 years

Managed IT Services Provider owned and operated in Erie, PA.

Company Description

Managed IT Services Provider owned and operated in Erie, PA.