Sales Manager (Funeral) - LAS VEGAS, NV (Davis)

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you! We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in LAS VEGAS, NV . The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies) and is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals, helping manage contact with families to fulfill their death care needs. Compensation & Benefits Base salary and overrides Health benefits and 401(k) Continuous training and development by supportive sales management teams Annual incentive trip Duties and Responsibilities Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc. Responsible for scheduling, lead distribution, follow‑up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service. Generate sales leads through professionally serving at‑need families, networking and interacting in the community; partner with other businesses, arrange and coordinate group seminars. Assist the VP in developing the annual location pre‑need sales budget and for ensuring that the location pre‑need sales budget is met. Accountable for 24‑hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities for both the family and the company. Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals. Hire, discipline, terminate, train, advance and place Family Service Professionals and/or Advanced Planning Professionals. Manage attendance, absenteeism, leave, pay issues and performance of assigned professionals. Communicate progress of the team to the General Manager and Cemetery VP. Jointly work with all personnel to ensure customer satisfaction. Ensure compliance of sales practices with federal, state and local regulations (e.g., "No Call" legislation). Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines. Lead change initiatives that support seamless service. Act as a resource person for estate planning with the intent to increase market share and new heritage. Mentor sales professionals by leading by example; job shadow to monitor performance and coach. Requirements 2‑3 years FUNERAL sales management experience (preferred). A valid NEVADA Life insurance license (preferred). 1‑3 years experience as a Family Service Professional or Advanced Planning Professional (preferred). A history of community, civic, volunteer or sectarian work within the market. Knowledge of computers and some software. Good written and verbal communication skills for interactions with grieving families, co‑workers, and stakeholders to generate accurate, timely responses in a calm, professional manner. Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects. Work with other departments as needed. Come up with new ways to look at problems and processes in work to achieve results. Share viewpoints and information openly and listen attentively to others’ ideas and suggestions. Communicate in a timely and effective manner with manager. Proactively contribute to group objectives; volunteer to help others as needed. Interface well with personnel at all levels. This position is to be employed by our partners in LAS VEGAS, NV . An Equal Opportunity Employer. #J-18808-Ljbffr Directors Investment Group