Senior Claims Adjuster

Overview Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Senior Commercial General Liability Property Damage Claims Adjuster Employment Type: Full-Time FLSA Status: Exempt Location: In-Office Summary We are looking for a highly capable Senior General Property Damages Claims Adjuster to join our team and work from our New York City office. This individual will report to the Director of General Property Damages Claims Manager who works in the New York office. This role adjudicates moderately complex commercial general liability property damages claims and provides superb results for our clients. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities Working under limited technical direction and within broad limits and authority, adjudicate moderately complex commercial general liability property damage claims, potentially with significant impact on departmental results. Solving difficult problems that requires an understanding of a broader set of issues. Reporting to senior management and underwriters on claims trends and developments. Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. Investigating claims promptly and thoroughly, including interviewing all involved parties. Managing claims in litigation. Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. Creates and reviews reserves in line with market and Argo's reserving policy. Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. Preparing reports for file documentation. Applying creative solutions which result in the best financial outcome. Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. Processing mail and prioritizing workload. Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). Having an appreciation and passion for strong claim management. Qualifications / Experience Required An advanced knowledge of commercial general liability bodily injury claims typically acquired through relevant experience. A minimum of five years' experience adjudicating commercial general liability property damage claims. Bachelor's degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury beyond the minimum experience may be substituted for a degree. Licensed Claims Examiner (Based on state). Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 days. A NY State license is needed. The quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX as most states offer reciprocal licenses from one of these three states. Must work independently and demonstrate the ability to exercise sound judgment. Excellent communication skills and the ability to build lasting relationships. Excellent evaluation and strategic skills required. Strong claim negotiation skills are required, with a proactive and pragmatic approach to negotiation. Strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. Demonstrates inner strength and courage to do the right thing daily. Strong focus on execution and ability to deliver results to stakeholders; able to adapt in a fast-paced environment. Client focus with the ability to determine specific client needs and provide value-added solutions. Flexibility, adaptability to change, and resourcefulness in a fast-paced environment. Ability to develop and maintain productive relationships with clients, business partners, and peers with timely and meaningful exchanges of information. Curiosity to explore options and avoid conventional thinking; effective listening and questioning techniques to gather information from insureds and claimants. Understanding of mechanisms available for resolving claims settlement disputes (e.g., arbitration and mediation) and when these are used. Proficient in MS Office Suite and other business-related software. Polished and professional written and verbal communication skills. The ability to read and write English fluently is required. Commitment to continued professional development through continuing education and self-development opportunities. Salary and Benefits The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. New York City Pay Range: $121,482 - $144,636 About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. Notice to Applicants and Other Legal PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Notice to Recruitment Agencies Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), disability, race, religious creed, sex, sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on these characteristics. The collection of your personal information is subject to our HR Privacy Notice. Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. #J-18808-Ljbffr