Behavioral Health Care Coordinator

Job Description

Job Description

Behavioral Health Solution's (BHS) team of mental health treatment professionals specialized in providing comprehensive behavioral health services for adults and geriatrics in a variety of settings. BHS encourages a collaborative culture with hands-on leadership. As a leading provider of behavioral health services, we are seeking skilled professionals of the highest caliber who share our commitment to providing state-of-the-art psychiatric services.

As a Behavioral Health Care Coordinator, you are an integral part of our team responsible for coordinating and providing essential services to patients in the long-term care and skilled nursing facilities that we support. Our mission is to deliver exceptional behavioral health services to those in need, and this position plays a crucial role in cultivating positive relationships with the facilities in your assigned region. As a Care Coordinator, you are actively involved in ensuring seamless coordination of services between our organization, facility staff, providers, and patients.

This job operates both in a skilled nursing facility and a typical office environment; as such, the noise level varies from quiet to moderate and may include ambient noise, including sounds commonly found in a healthcare setting. Employees interact with and work near co-workers, residents, and healthcare professionals on a frequent basis and must be able to remain stationary for long periods of time while providing care and attending to residents' needs. This position relies heavily on the ability to use and navigate electronic devices, as well as utilize software for patient care and documentation.

Service areas incorporate:

• Missoula, and Helena, MT

Job Type:

• Monday - Friday
• Travel to SNF Facilities in the Community

Responsibilities:

• Travel: You will travel to all locations within your assigned region to provide onsite support and services as required.
• Customer Service: Engaging and collaborating with facility staff, including Executive Directors, Directors of Nursing, case managers, social workers, staff developers, admissions personnel, surveyors, and physicians.
• Service Coordination: Facilitating the coordination of a variety of services, including Psychiatry, Therapy, and Neuropsychology (where available), to meet the needs of patients in the facilities.
• Referral Assistance: Assisting facilities in processing referrals and identifying residents who could benefit from psychiatric and therapy services.
• Consent Management: Coordinating the completion of consents and providing assistance when needed.
• Education: Educating facility staff on Behavioral Health Solutions processes, addressing questions, and resolving concerns.
• Meetings and Collaboration: Attend behavior management meetings with facility staff and coordinate MD attendance for facility meetings such as GDR and QAPI.
• Compliance: Ensuring compliance with PASRR II requirements by working closely with both BHS and the facility.
• In-Service Coordination: Scheduling in-services and educational sessions for facility staff.
  
• Telehealth Support: Facilitating Telehealth visits with clinicians as needed to enhance patient care.
• Facility Onboarding: Collaborating with the Business Development team to support the facility onboarding process.
• Other Duties: Performing additional tasks and assignments as specified by your supervisor.

Competency :

• Survey Process Knowledge: Familiarity with the survey process in skilled nursing facilities.
• Behavioral Health Expertise: Knowledge of behavioral/medical terminology, therapy, pharmacology, and related procedures.
• Organizational Skills: Strong attention to detail, data-driven mindset, and proficiency in utilizing technology.
• Adaptability: Ability to multitask and thrive in a fast-paced environment with evolving opportunities.
• Problem-Solving: Effective critical thinking and problem-solving skills to address challenges in patient care coordination.
• Relationship Building: Strong ability to build and maintain positive relationships with facilities, providers, and the supervisory team.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with various stakeholders.
• Current COVID-19 Vaccination: Ensuring that you are vaccinated against COVID-19 in adherence to our safety protocols.

Requirements :

• An individual must be able to perform each essential duty satisfactorily.
• Minimum of a High School Diploma or GED. Some college education is preferred, with a focus on behavioral health or psychology.
• Experience: 3-5 years of experience working in skilled nursing facilities as a Licensed Social Worker, Support Staff, or Clinical Care Coordinator.
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel. Proficient in the use of EHR software systems (Athena) is also preferred.

Working Conditions:

• Must be able to remain in a stationary position more than 50% of the time during times of focus or working on administrative tasks associated with role.
• Walk and move frequently inside the office and throughout the skilled nursing facility to access files, office machinery, facility contacts and patients.

Benefits

• Mileage reimbursement
• Competitive Earnings.
• Hands-on and Virtual Training and Supervision.
• Work-Life Balance
• PTO and Paid Holidays.
• A comprehensive benefits package (Medical, Dental, Vision, Life, and more)
• 401k with 3% company match