eCommerce Operations Engineer

Job Description

Job Description

TITLE:  eCommerce Operations Engineer (contractor)

Groundbreaking advances in synthetic biology achieved at Client X allow us to create products that are better and safer for humans and more sustainable for the planet. The Digital group is charged with creating connected experiences and back-end services to catapult our consumer brands to global significance and impact.

Up from three at the start of the year, today we support nine exciting brands: Biossance, Pipette, Costa Brazil, Purecane, OLIKA, Terasana, Rose, Inc., JVN Hair, and Eco Fabulous 

The compute ecosystem for the consumer business consists of Shopify, custom Shopify apps, Boomi, Salesforce Marketing Cloud, Zendesk, Domo, NetSuite, and other third-party and internally created software. We will also launch our largest brand, Biossance, in different languages in 2021, the first step in a global e-commerce expansion.

We are hiring an engineer who is passionate about delivering operational excellence. You know how to deal with ambiguity and prioritize your tasks in a fast-paced environment. The impact of this role is highly visible to our senior business leaders. You will lead mission-critical integrations and crisis management for our eCommerce stores. You have the knowledge and confidence to advise others on the best practices in operations and develop a roadmap with our team for our future operations’ growth.

Responsibilities:

• Develop and support Integrations between Shopify, Boomi, NetSuite, and Salesforce. 
• Enforce and improve eCommerce operations policies including change management, user governance, data access control, and incident management.
• Communicate with business stakeholders, collect requirements, and collaborate with overseas developers to continuously improve our eCommerce systems.
• Monitor the health status of our eCommerce systems and email marketing campaigns through analytics and key metrics. Immediately address any risks that impact our live operations.
• On-call for emergency operation issues.  
• Use your passion, skills, and wisdom to bring our digital platforms to their full potential in the best customer experience and growth for our brands.

Required Qualifications:

• Bachelor’s degree.
• Ten (10+) years related experience in system engineering and integration. 
• Five (5+) years of experience in project management in system integration. 
• Five (5+) years in enforcing and improving software change management in live operations.
• Excellent communicator who explains technical details in nontechnical language.
• Solid understanding of cybersecurity.
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
• Proficient with MS Office, Google Suite, and Jira.

Preferred Qualifications:

• Experience in Shopify, Google Analytics, Google Search Console, and Google Tag Management is highly preferred.
• Experience with Accessible Rich Internet Applications (ARIA) is a big plus.