Community Program Assistant

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible. The Community Program Assistant, under the employ of Crossroads Talent Solutions, shall provide comprehensive support services on Joint Base Langley-Eustis (JBLE), Virginia, ensuring the continuous and reliable delivery of Community Programs Assistant services. This role will primarily serve the Fort Eustis (FE) Army Community Service (ACS) and the Langley Air Force Base (LAFB) Airman and Family Readiness Center (M&FRC). The Community Program Assistant shall possess knowledge of military family support programming and the requisite skills and abilities detailed in this Performance Work Statement (PWS). Duties: Communicate with customers and staff to update M&FRC and ACS events based on programs and workshops offered. Utilize Air Force Family Integrated Results Statistics Tracking (AFFIRST) system to maintain workshop schedules and register participants for all M&FRC and ACS classes and briefings. Contact registered clients to confirm attendance for ACS and M&FRC workshops. Maintain accountability statistics for Information and Referral services, documenting statistical data for walk-in customers, phone calls, emails, Discovery Resource Center, and other core service areas. Schedule and maintain appointment calendars for M&FRC and ACS program activity areas, providing customers with required paperwork for scheduled appointments. Assist in compiling program binders and customer critiques for M&FRC and ACS workshops and seminars. Perform typing duties and assist M&FRC and ACS staff with administrative tasks for core service areas. Attend required meetings and take notes as directed. Qualifications/Experience/Knowledge, Skills and Abilities: Must have a minimum of at least one year of related experience in a customer service environment, or 30 college accredited semester hours, or a combination of education and direct work experience. Practical knowledge of M&FRC and ACS center services and activities, customer service, and communication skills appropriate in a social service environment. Proficiency in using a personal computer and Microsoft Office Suite applications. Knowledge of military rank structure and protocol. Strong grammar, spelling, punctuation, and formatting skills. Ability to communicate effectively, both orally and in writing. Strong organizational skills and the ability to meet deadlines. Maintain a neat and orderly work area conducive to a customer-friendly environment. Data entry skills at a minimum of 40 words-per-minute. Must gain competency in duties within 30 calendar days. Benefits Medical/Dental/Vision Benefits Offered 401k Life Insurance plans Employee Health and Wellness program Veterans are encouraged to apply. Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity Employer/Veteran/Disabled