LensCrafters - Optometric Technician

Opntometric Technician Overview The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. The role ensures all patients receive the highest quality optometric care, maintains the store’s key performance indicators, and seamlessly links the doctor and retail functions together. Major Duties and Responsibilities Display a professional image and greet patients promptly with a smile. Answer the telephone in a friendly and courteous manner. Assist the optometrist during eye examinations, including privately obtaining medical history, preparing patients, and performing diagnostic tests within the appropriate time frame. Review prescriptions and patient information carefully, identify special needs, and consult with Optician, Managing Doctor, or Retail Management when necessary. Show patience and courtesy to indecisive or difficult customers/patients. Perform work accurately and thoroughly despite time pressure and patient volume. Identify unsatisfied patient situations and act quickly for effective resolution. Demonstrate knowledge of appointment booking/scheduling procedures and computer operation. Handle and file all patient records in an organized, efficient manner in accordance with HIPAA. Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls, and no‑show call‑backs. Place contact lens trial orders, ensure no expired contacts, and maintain the contact lens room in a neat, orderly, clutter‑free environment. Use the CIAO system for inputting customer/patient data, insurance information, and eye care services with appropriate fees. Enter prescription information accurately. Maintain a safe working environment for associates, customers, and patients. Support compliance of visual merchandising in exam lanes, assessment rooms, and contact lens area. Adapt to various examination scenarios and be personable with patients and staff. Perform all pre‑examination testing accurately, explain measurements, and answer patient questions. Leverage clinical and product knowledge to coach patients on contact lens care and handling. Maintain equipment and perform disinfection; provide clinical support to the optometrist as needed. Monitor and maintain inventory of supplies and contact lenses in exam rooms. Support retail as capacity and patient demand allow. Basic Qualifications High School graduate or equivalent. Minimum of one year strong customer service skills (internal or external). Strong communicator and listener. Problem‑solving ability. Strong interpersonal skills. Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment. Ability to work autonomously. Knowledge of office environment. Strong basic math skills. Preferred Qualifications Experience in retail and/or optical. Experience in healthcare. Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employment We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. Compliance and Contact EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io. #J-18808-Ljbffr