Collections Specialist

Job Description

Job Description

We are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships.

In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow.

If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply.

Responsibilities:

• Evaluate customer and distributor credit worthiness.

• Assess credit risk in granting credit terms and establish credit lines.

• Collect from all our customers and record payments.

• Communicate via email and telephonically with customers, vendors, and Ockers employees.

• Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.

• Create AR reports and work both internally and externally to keep accounts current.

• Keep information in an organized and accessible system for review and backup.

• Perform other duties as requested.

Required Experience:

• 5+ years' experience in a Collections role

• Bachelor's degree or experience equivalent

• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities

• Experience with ERP systems and proficiency in Excel and Outlook

• Strong internal and external customer service abilities

• 5+ years' experience in a Collections role

• Bachelor's degree or experience equivalent

• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities

• Experience with ERP systems and proficiency in Excel and Outlook

• Strong internal and external customer service abilities