Call Center Representative - IN PERSON TRAINING REQUIRED

Job Description

Job Description

Description:

IN PERSON TRAINING REQUIRED

Established in 1972, Dermatology Associates of Concord is a leading Physician-owned dermatology practice dedicated to providing exceptional care to our patients. The practice consists of 14 providers and has offices in Concord, Cambridge, and Waltham. We specialize in both medical and cosmetic dermatology, offering a comprehensive range of services to meet the diverse needs of our community. Our team of dedicated staff work collaboratively to offer personalized treatment in a welcoming and patient-centered environment. Our commitment to excellence, innovation, and patient satisfaction has established us as a trusted leader in dermatologic care.

Our Call Center Representatives play an essential role in patient access by answering and processing a high volume of incoming calls in a dedicated call center. The ideal candidate will be organized, hardworking, detail oriented, proactive and focused on ensuring a smooth and efficient call center.

Responsibilities

• Answers and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses judgment to determine the type of appointment, appropriate provider, urgency and if escalation is necessary.
• Utilizes the practice management system to schedule appointments. Addresses scheduling problems and concerns with manager to resolve issues.
• Documents appropriate information carefully. Verifies and updates patient information.
• Informs patient of the necessary preparation for their visit.
• Records and forwards accurate messages to provider teams and other staff. Responds to requests for information or assistance within scope of knowledge and according to protocols.
• Assists with other medical office duties, including prescription refills and prior authorizations.
• Assists with other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent
• Excellent patient services skills
• 1-3 years of related work experience
• Experience with computer software systems, such as Microsoft Office

Preferred Qualifications

• Call center or telephone-based customer service experience
• Knowledge of medical terminology
• Medical office experience

Salary: $22-$24 an hour