Restaurant Reservations Coordinator/Supervisor

Job Description

Job Description

We are looking for a Restaurant Reservations Coordinator/Restaurant Supervisor to join our team at Latitudes Restaurant. The Restaurant Reservations Coordinator position is responsible in assisting in the efficient operational functions of the restaurant, restaurant bar & lounge, and special events. The Restaurant Reservations Coordinator will provide efficient and legible service to all guests in a professional manner in harmony with the restaurant's service standards.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked 
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities for the Reservations Coordinator:

• Answer Phone calls, reply to emails, check & answer phone messages
• Handle communication with large parties wanting to dine at Latitudes
• Maintain accurate records of guest bookings, including special requests, dietary restrictions, and event details.
• Monitor reservation system to manage table assignments and optimize seating capacity.
• Confirm, modify, or cancel reservations as requested.
• Communicate reservation details to the front-of-house team, kitchen staff, and management.
• Address reservation conflicts or discrepancies promptly and professionally.
• Resolve guest complaints related to reservations or seating arrangements.
• Communicate effectively with staff to ensure a smooth dining experience for all guest
• Other duties as assigned

Requirements for Reservations Coordinator:

• A High School Diploma or equivalent is preferred
• 1+ year in related field of restaurant, banquets, and hospitality is preferred
• Stand and walk for extended periods of time
• Ability to handle physical activity including bending, lifting up to 25-30 pounds, and other strenuous activities
• Must maintain a high level of enthusiasm and dedication to the guest experience
• Availability to work all shifts, weekends, and holidays as needed

At the Opal Collection, we are committed to providing equal employment opportunity and no individual is discriminated against on the basis of race, religion, color, gender, age, national origin, sexual orientation, veteran status, disability, genetic information, service in the uniformed services or any other classification protected by applicable federal, state or local law.