Owner Onboarding, Sports Illustrated Resorts

Owner Onboarding Representative The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The representative delivers sales document presentations for new and existing owner purchases, provides customer support through onsite education and services for club products, follows up the process, and maintains site customer contact. They give feedback to the Owner Onboarding Manager on document closing and sales presentation observations, identify training opportunities, and balance proactive and reactive work to ensure owner satisfaction and consistent quality service standards. Responsibilities Review and complete legal and sales related documents with owners following established process/guidelines (50% time) Provide owner education to owners through topic curriculum in a private one‑on‑one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership (25% time) Identify and communicate patterns, trends, training opportunities and compliance concerns to the Owner Onboarding Manager (10% time) Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% time) Coordinate the logistics and reporting functions for all educational events and materials, and collaborate with in‑house marketing, sales and resort teams to optimize educational session attendance (5% time) Other site duties as assigned by the Owner Onboarding Manager (5% time) Minimum Requirements Education: Bachelor’s Degree or equivalent combination of education and directly related experience Experience: 1+ years Wyndham sales experience preferred; 1 year previous customer service experience; equivalence to the education requirement may be accepted Knowledge and Skills: Ability to prioritize and organize tasks; influence; excellent verbal and written communication and interpersonal skills; manage concurrent assignments efficiently; strong conflict‑management skills; expert contract standards expertise preferred; TNL product knowledge expertise preferred Technical Skills: TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding Decision‑Making Authority: Works within guidelines established by the Owner Onboarding Director and Manager, with a high level of autonomy to achieve retention and compliance goals with minimal supervision Impact: Retention achievement adds revenue; 10% retention on $1,000,000 in sales equals $100,000 saved revenue Travel Requirements Less than 5% for corporate and/or BU meetings. Benefits Medical, Dental, Vision coverage Flexible spending accounts Life and accident coverage Disability coverage Paid time off (temporary and seasonal associates are ineligible) Parental leave and holidays (varies by position) 401(k) with employer match (subject to eligibility) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Volunteer day paid time to volunteer at an approved organization of your choice Equal Opportunity Employer We are an equal‑opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please contact the recruiting team. #J-18808-Ljbffr Travel Leisure Operations Inc