Quality Analyst

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Quality Analyst to work at a premier healthcare innovator, Innovative Medicine, in Pittsburgh, PA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $30.00 per hour
Shift : 1st or 2nd Shift (scheduled between 8am–8pm)
Locations: Pittsburgh, PA | Raleigh, NC | Phoenix, AZ | Orlando, FL
Benefits : Access an outstanding benefits package that includes comprehensive Medical, Dental, and Vision coverage, a robust 401(K) retirement plan, and Paid Time Off (PTO)

 
Why you should apply to be Quality Analyst:

• Competitive pay rate of $30.00 per hour
• Opportunity to support a leading healthcare program focused on high levels of patient experience and compliance
• Work in a dynamic, fast-paced, and innovative environment with a collaborative team culture
• Advance your career by contributing to high-impact process and patient experience improvements

What’s a typical day as Quality Analyst? You’ll be:

• Monitoring contact center interactions to objectively score, calibrate, and evaluate recorded calls, other interactions, and documentation for high patient experience standards
• Working independently to set expectations and ensure compliance with documented business rules, SOPs, and work instructions
• Supporting leadership and compliance teams with the implementation of recommendations and monitoring adverse event compliance
• Collaborating with program leadership on training, certification, and maintaining records of annual trainings and recertification of adverse event protocols and updates
• Auditing documentation to verify process adherence and supporting the operations management team to provide coaching opportunities based on quality results
• Assisting with data checks, process analyses, and special projects, as well as devising and analyzing patient experience and compliance metrics

This job might be an outstanding fit if you:

• Have a Bachelor's Degree and/or equivalent work experience
• Bring at least 2 years’ experience in healthcare management or a healthcare contact center setting
• Possess prior experience in pharmacy, HUB service provider, or the healthcare industry
• Have experience with call monitoring and documentation review
• Demonstrate strong attention to detail, independent judgment, initiative, and exceptional time management skills
• Communicate effectively both verbally and in writing, with logical, clear, and consistent messaging
• Can manage multiple projects and deliverables efficiently in a fast-paced setting
• Show proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Live within 1.5 hours of one of the job locations listed above.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Quality Analyst today!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.