Patient Success Pharmacist

Patient Success Pharmacist

The Patient Success Pharmacist I supports several operational teams, including the Patient Engagement Team, InteliView Pharmacist Team, and Pharmacy Fulfillment Team. This role is responsible for transferring prescriptions, consulting with providers and patients on medication orders, and ensuring proper dosing, handling, and usage of prescribed medications. The Patient Success Pharmacist I works directly with patients to answer questions and provide clinical guidance while performing a variety of pharmacy functions each day.

Key responsibilities include processing prescriptions in accordance with organizational policies and applicable laws, supporting the Patient Engagement Team with clinical education and patient inquiries, assisting patients with questions about side effects, medication administration, and general usage, managing manufacturer recalls and product backorders, handling prescription transfers, physician calls, data logging, and drug utilization reviews, serving as the primary clinical liaison between Patient Engagement and Pharmacy Operations, collaborating with healthcare professionals to ensure the highest level of patient care, resolving patient issues with a focus on providing exceptional service, maintaining effective communication across all departments to resolve patient and prescription issues, updating patient records, including allergies, medical conditions, and medication lists, participating in weekly task management through MedPlan, ensuring compliance with all applicable accreditation standards, participating in on-call rotations as assigned, completing continuing education requirements to maintain licensure, meeting or exceeding department productivity and quality metrics, and providing general administrative and team support as assigned.

Qualifications include a Bachelor's or advanced degree in Pharmacy, licensed pharmacist in the state of employment (must obtain dual licensure in Georgia and Florida), minimum of two (2) years of experience in a retail or mail-order pharmacy setting preferred, and knowledge of HIPAA and patient confidentiality guidelines.