Financial Center Manager II

Responsibilities Manage all goal attainment, service, marketing and operations of the banking center. Demonstrate and educate associates to share the bank’s full scope of resources, including traditional in‑branch services, digital capabilities, and business partner resources. Meet regularly with staff regarding time management, communication skills, goal progress, business, bank security and operational policies to build employees’ confidence, competency and efficiency. Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met. Ensure that personal, associate and branch goals are met by providing valued solutions and recommendations uncovered through a needs‑based philosophy. Lead a partner‑centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors. Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolios; coach staff to sell and handle consumer loan requests effectively. Grow existing and develop new small business banking relationships within the market through outside client‑facing activity. Maintain a high level of client satisfaction by retaining and developing highly engaged associates. Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training. Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions. Perform other duties and responsibilities as assigned. Qualifications Ability to share and disseminate information in a consistent and impactful manner. Ability to manage and lead an effective sales process while supporting excellent customer service. Embrace and positively lead a group through an ever‑evolving and fast‑paced banking environment. Ability to effectively motivate and present information in one‑on‑one and small‑group situations with customers, clients and other employees. Education and/or experience: HS Diploma/GED; BS/BA degree preferred or equivalent work experience. Two to four years of management experience. Position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment. Computer skills: proficiency with MS Office programs; knowledge of social media platforms to share brand awareness and market knowledge. Other qualifications: occasional travel for meetings, training, bank conversion and acquisition support; ability to provide support and guidance at other banking institutions within the market. Equal Employment Opportunity Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. #J-18808-Ljbffr