Concierge Representative (Spanish) - Contractor

Concierge Representative (Spanish) - Contractor Department: Marketing Employment Type: Contract Location: US-North Carolina-Raleigh Description This position is ideal for experienced customer service professionals to join the Concierge team as a Spanish Customer Service Representative, providing high-quality support to Spanish-speaking consumers across multiple channels (phone, SMS). You will provide support to potential patients and the orthodontists, dentists, and office staff that service them, address inquiries, schedule appointments, and ensure a positive customer experience while collaborating with internal business partners such as the Marketing and Sales teams. This role plays a key part in supporting business growth and enhancing consumer satisfaction Role expectations Assist in outbound and inbound call campaigns to connect doctors and patients. Convert prospects into valid consumers through effective communication. Capture and respond to consumer inquiries regarding products and services. Collaborate with internal and external teams to support consumers, dentists, and orthodontists. Identify and suggest improvements to enhance customer support processes. Work with team members to develop and implement initiatives that drive success. Consistently meet or exceed set quality and productivity metrics. Observe trends and share insights with relevant teams, such as Consumer and Product Marketing. Adapt to evolving departmental processes and responsibilities. Comply with all safety policies, practices, and procedures. Perform other duties as assigned. What we're looking for Education: Bachelor’s degree or equivalent experience preferred. Minimum 5 years of call center customer service experience required. Minimum 2 years of experience in the healthcare industry required. Minimum 2 years of telesales/telemarketing experience preferred. Skills: Excellent telephone manner with clear, concise, and professional communication. Languages: Highly proficient in spoken and written English and Spanish, with the ability to adjust tone and language as needed. Strong judgment skills and creative problem-solving abilities. High efficiency and accuracy in data entry. Proficiency in MS Office (Outlook, Word, Excel). Experience with Salesforce Service Cloud preferred. Communication: Ability to effectively interact with internal and external stakeholders. Teamwork: Ability to work independently and collaboratively in a fast-paced environment Complementary Skills: Strong organizational and time-management skills. Adaptability to a rapidly changing work environment. Proactive approach in seeking information and applying learned processes. #J-18808-Ljbffr Align Technology, Inc.