Dealership Service Writer & Advisor

Job Description

Job Description

Join us at Puente Hills Hyundai as a Dealership Service Writer & Advisor, where you'll play a key role in delivering an exceptional automotive experience. You'll be part of a family-owned, team-focused dealership that values growth and employee satisfaction. In this full-time position, you’ll use your expertise to guide customers through their service needs, ensuring their vehicles receive the best care. Our supportive, collaborative environment is designed to help you advance your career, offering competitive pay and comprehensive benefits, including health insurance, 401(k), paid time off, and employee discounts.

When you choose Puente Hills Hyundai, you’re choosing a workplace that prioritizes your professional development and values your contributions. We believe in creating happy employees to ensure happy customers. If you’re ready to make a meaningful impact and grow in the automotive industry, we’d love to hear from you. Let's work together to build a rewarding career while providing outstanding service to our customers. Compensation:

$54,000 - $120,500 yearly

Responsibilities:

• Welcome customers warmly and listen attentively to their service needs, ensuring a personalized and efficient experience.
• Communicate clearly with customers about their vehicle's condition, recommended services, and estimated costs, building trust and transparency.
• Coordinate with our skilled technicians to ensure timely and accurate service delivery, keeping customers informed every step of the way.
• Maintain detailed and accurate service records, ensuring all customer interactions and vehicle services are documented for future reference.
• Proactively follow up with customers post-service to ensure satisfaction and address any additional needs or concerns.
• Collaborate with the sales and parts departments to streamline processes and enhance the overall customer experience.
• Stay informed about the latest automotive technologies and service techniques to provide knowledgeable advice and recommendations to customers.

Qualifications:

• Experience in customer service, preferably within the automotive industry, to ensure a welcoming and personalized experience.
• Ability to communicate clearly and effectively, building trust and transparency with customers about their vehicle's condition and service needs.
• Proven track record of coordinating with technicians to deliver timely and accurate service, keeping customers informed throughout the process.
• Strong organizational skills to maintain detailed and accurate service records for future reference.
• Ability to proactively follow up with customers post-service, ensuring satisfaction and addressing any additional needs or concerns.
• Experience collaborating with sales and parts departments to streamline processes and enhance the overall customer experience.
• Knowledge of the latest automotive technologies and service techniques to provide informed advice and recommendations to customers.

About Company

Located in City of Industry, California , Puente Hills Hyundai is a full-service Hyundai dealership dedicated to providing an exceptional automotive experience for drivers throughout Los Angeles County. We offer a wide selection of new Hyundai models, certified pre-owned, and quality used vehicles , along with professional service, maintenance, and genuine Hyundai parts .

As a family-owned, team-focused dealership , we prioritize employee satisfaction and growth. Our staff enjoys competitive pay, commissions and bonuses for sales roles, health benefits, 401(k), paid time off, and employee discounts , all within a supportive, collaborative, and fast-paced environment . At Puente Hills Hyundai, we believe that happy employees create happy customers, and we provide opportunities for team members to learn, grow, and build a rewarding career in the automotive industry.