Hourly Shift Lead

The Hourly Shift Lead is responsible for overseeing the daily operations of a specific shift in a retail or food service establishment. They are responsible for ensuring that all employees are performing their duties correctly and efficiently, and that customers are receiving excellent service. Key Responsibilities Supervise and direct the work of all employees on the shift Ensure that all employees are following company policies and procedures Train new employees and provide ongoing training to existing employees Handle customer complaints and resolve issues in a timely and professional manner Ensure that all equipment is in good working order and report any issues to management Maintain a clean and organized work environment Perform other duties as assigned by management Qualifications Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving skills Ability to work flexible hours, including evenings and weekends #J-18808-Ljbffr