Senior Office Services Specialist - Emergency Department

Position : Senior Office Services Specialist - Emergency Department

Kern Medical strives to recruit the highest quality candidates, resulting in a high-performance workforce that consistently delivers quality patient care.

Career Opportunities within Kern Medical include many benefits, such as:

• New Hire Bonus : For select positions.
• New Hire Premium : +6% of the base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• Shift Differentials : varies per classification.
• A Comprehensive Benefits Package : includes Holidays, Vacation, Medical, Dental, Vision, and Life Insurance.

COMPENSATION

The estimated pay for this position is $23.5229 to $31.6128 . The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions to the Kern County Employees’ Retirement Plan.

Job Description

Under supervision, to perform specialized activities such as analyzing information and data; developing reports; and scheduling and coordinating meetings, conferences, phone calls, etc. Incumbents may supervise employees at lower levels.

DISTINGUISHING CHARACTERISTICS:

This is the fourth level of the office services series. The Senior Office Services Specialist is distinguished from the Office Services Specialist by its specialized support activities requiring in-depth knowledge and experience in the area of assignment. Incumbents usually work for a high-level management employee; consequently, the level of work performed is impacted by the management focus and the related advanced nature of the assignments.

Essential Functions:

• May supervise office support staff, including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations.
• Responds to requests for information from the general public, other internal departments, other agencies, and employees; investigate customer complaints and may take steps necessary to resolve them.
• Compiles and analyzes a variety of data and information and prepares related reports.
• Schedules and coordinates a variety of meetings, conferences, phone calls, and/or other related events.
• Prepares meeting agendas; assembles agenda packets; attends meetings and takes minutes; distributes meeting minutes to appropriate individuals.
• Performs various clerical duties, utilizing standard office equipment, including screening incoming calls; taking and transmitting messages; distributing mail; making photocopies; typing; and word processing.
• Prepares a variety of documents by typing, performing data entry, or word processing.
• Processes a variety of forms and paperwork, using established procedures; receives monies from customers; prepares and disseminates receipts to appropriate individuals; prepares related bank deposits.
• Files documents alphabetically, numerically, or by other prescribed methods; maintains departmental records; coordinates records retention activities for assigned department.
• Proofreads, edits, and updates a variety of documents.
• Performs other duties of similar nature or level as required.

Employment Standards:

High School Diploma, G.E.D. or equivalent, and four years of progressively responsible lead, clerical, general computer, and office experience directly related to the area of assignment; or an equivalent combination of education and experience sufficient to obtain the knowledge and skill to perform the essential duties of the job successfully .

C ERTIFICATES/LICENSES REQUIRED:

Certification of Typing/Keyboarding speed of 50 net words per minute, issued within the last two years.

Authorized Testing Sites

ADDITIONAL REQUIREMENTS: Some Positions May Require the following:

• Possession of a Valid California Driver's License.
• Certification of Transcription speed of 45 net words per minute.
• Proficiency in the use of word processing software, such as Microsoft Word or Word Perfect.
• Proficiency in the use of spreadsheet software, such as Excel and Lotus123.

Knowledge of: Event coordination and scheduling techniques; inventory maintenance principles; customer service principles; standard office procedures, methods, and equipment; transcription methods; basic filing and recordkeeping principles; basic mathematical concepts; English language, grammar, and punctuation.

Skill in: coordinating and scheduling events; conducting research; compiling and analyzing data; transcribing from tapes; preparing a variety of reports; prioritizing work; performing multiple tasks simultaneously; entering information into a database; maintaining various records and files; preparing meeting agendas and minutes; using computers and related software applications; performing mathematical calculations; processing forms using established guidelines; providing customer service; filing; keyboarding; using standard office equipment; and, communicating both orally and in writing sufficient to exchange or convey information and to receive work direction.

Supplemental:

A background check may be required for this classification.

All Kern Medical employees are designated “Disaster Service Workers.” In the event of a disaster or civil disorder, all Kern Medical employees are to remain at work or to report to work in a safe and practicable manner.

If position responsibilities require driving a personal vehicle, then possession of a valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

If position responsibilities require driving a vehicle owned, leased, or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information, and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

A background check will be conducted for this classification.