Certified Medical Assistant (CMA)

Job Description

Job Description

Locations: Plano
Schedule: M-F 8-5
Employment Type: Full-time

Build Your Career in Specialized Outpatient Care

Urology Clinics of North Texas is seeking an experienced Certified Medical Assistant to join our growing outpatient practice.

As a UCNT Certified Medical Assistant, you will work closely with physicians and advanced practice providers while helping patients navigate important and often sensitive healthcare needs. You will combine hands-on clinical care, patient communication and accurate electronic documentation to keep the clinic running efficiently and provide an excellent patient experience.

UCNT includes 20 North Texas locations and 70+ providers united by one mission: to provide excellent care and treatment of urological conditions courteously, compassionately and efficiently.

Join UCNT

If you are a dependable and experienced Certified Medical Assistant who values patient care, clinical accuracy and teamwork, we invite you to apply and learn more about building your career with Urology Clinics of North Texas. 

What You Will Do

Patient Care and Clinical Support

• Prepare patients for examinations and procedures, obtain and document relevant clinical information, and support an efficient patient flow.
• Assist physicians and advanced practice providers with examinations, treatments and in-office procedures.
• Perform clinical tasks within your training and scope of practice, including vital signs, specimen collection, urinalysis, blood draws, injections and catheterization.
• Observe patients, recognize concerns and communicate relevant information promptly to the provider.
• Explain procedures and next steps clearly while treating every patient with respect, discretion and compassion.
• Respond to patient calls, communicate acute symptoms to the appropriate provider and complete required follow-up by the end of the business day.
• Process medication refill requests, prior authorizations, Title 19 forms and letters of medical necessity as assigned.
• Schedule outpatient or inpatient procedures and surgeries when assigned.

Documentation and Clinic Workflow

• Document patient care, prescriptions, telephone calls and external communications accurately and promptly in the electronic health record.
• Complete required Medical Assistant workflow templates and verify that provider documentation is present and complete.
• Prepare charts, review missing-result reports and route documents containing protected health information appropriately.
• Coordinate physician schedule changes with the appropriate internal teams.
• Maintain accurate clinical, laboratory, OSHA and equipment documentation.

Equipment, Supplies and Safety

• Prepare, clean and stock examination rooms, laboratory areas and clinical workspaces.
• Clean, disinfect and sterilize instruments in accordance with established procedures.
• Maintain autoclave testing, cystoscope cleaning and pressure-testing processes, including all required documentation.
• Maintain CLIA and OSHA requirements, quality-control logs and applicable safety standards.
• Prepare laboratory specimens and follow the appropriate insurance and laboratory-routing requirements.
• Monitor medical supplies and notify clinic leadership of replenishment needs.
• Complete clinic-opening responsibilities and ensure equipment and work areas are ready for patient care.

What You Will Bring

Required Qualifications

• Active Certified Clinical Medical Assistant certification or another UCNT-approved Medical Assistant certification.
• Current required continuing education and credentials.
• Experience performing clinical Medical Assistant duties in a physician practice, outpatient clinic or comparable healthcare setting.
• Ability to perform specimen collection, vital signs, urinalysis, blood draws, injections, catheterization and instrument sterilization.
• Working knowledge of medical terminology, clinical procedures, medications and commonly used medical instruments.
• Strong patient-service, interpersonal, verbal and written communication skills.
• Ability to organize and prioritize work, manage multiple responsibilities and maintain close attention to detail.
• Dependable attendance and the ability to be at the assigned workstation prepared to begin work at the scheduled time.
• Ability to exercise sound judgment while following established clinical policies and procedures.
• Professional appearance and demeanor; scrubs are required.

Computer and Documentation Skills

• Intermediate computer proficiency, including confident use of electronic health records, practice-management systems and document-management systems.
• Ability to navigate multiple applications, enter and retrieve information accurately, manage electronic work queues and maintain current patient documentation.
• Proficiency with business email, electronic scheduling, online forms and common Microsoft Office applications.
• Ability to learn new clinical systems and workflows and use technology efficiently in a fast-paced environment.

Preferred Qualifications

• Previous urology or specialty-practice experience.
• Experience with surgery scheduling, medication prior authorizations and clinical quality-control processes.
• Experience supporting multiple providers or working in a high-volume outpatient clinic.
• Bilingual English and Spanish skills.

What Success Looks Like

Successful UCNT Medical Assistants:

• Help providers maintain an efficient, well-organized clinic.
• Deliver accurate, compassionate and respectful patient care.
• Complete documentation and patient follow-up promptly.
• Maintain reliable attendance and arrive prepared to work.
• Communicate effectively with patients, providers and coworkers.
• Follow clinical, safety, privacy and quality standards consistently.
• Contribute to a supportive and accountable team environment.

Urology Clinics of North Texas provides exceptional patient care through dedicated healthcare professionals, teamwork, and compassion.

Company Description

Urology Clinics of North Texas provides exceptional patient care through dedicated healthcare professionals, teamwork, and compassion.