Player Development Sr Casino Host

Casino Host PositionDuties and ResponsibilitiesResponsible for training and development of new Casino Hosts to include guest service standards and standard operating procedures for account-related transactionsProvides feedback and mentors newer team membersAssists Player Development management with special assignmentsAssists Casino Hosts in problem-solving and decision-makingAssists in planning, organizing and filling VIP EventsParticipates in the execution of VIP Events to ensure guest service standards are metAttends off-site events with goal of developing and enhancing relationships with VIP guestsMaintains relationships with Hosted Players assignedProcesses and determines monthly incentives for high value guestsMeets and greets guests on the casino floor, providing excellent guest serviceEstablishes and maintains relationships with high value players to generate revenueProvides solutions to guest issues, concerns, and complaintsEfficiently responds to high value guest requests and follows up in a timely mannerProvides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & BeverageProvides complimentaries to venues on property based on standard guidelines established by departmentAuthorizes complimentaries outside of standard guidelines, based on guest's level of playProvides accommodations to partner hotels and coordinates transportation requestsProvides and updates current contact informationUpsells current in house promotions to qualifying guestsIdentifies qualifying guests and authorizes the promotion to higher tier statusAnalyzes and re-evaluates mailer offers based on specified criteria to meet guest's satisfactionConducts weekly telemarketing to inactive guests to drive revenueAchieves daily contact quotas provided by Player Development managementAttends weekly team meetingsOther duties assignedEducation/ExperienceHigh school diploma or GED required. Bachelors' Degree in Marketing or gaming-related field strongly preferred. Minimum three years' experience in sales, customer service, casino host or marketing role.Qualification RequirementsExcellent communication and organization skills required.Must be a self-starter, motivated, professional, versatile and responsible.Must be able to work any shift, including nights, weekends and holidays.Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.Must be able to operate mobile applications.Must be at least 21 years of age.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.