ServiceNow Consultant

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and RedHat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, leveraging your expertise in business and technical skills related to specific ServiceNow modules, service management, and ITIL processes. You will lead the team in developing a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing. Your primary responsibilities will include: Develop ServiceNow Strategy: Lead the team in building a ServiceNow strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation. Solution Design and Costing: Contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision‑making. Client Negotiation and Implementation: Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and adherence to project timelines. Technical Configuration and Maintenance: Provide configuration and maintenance support for software product implementation, utilizing expertise in web technologies, such as XML, HTML, and Web Services. Team Leadership: Lead the team in delivering high-quality solutions, ensuring alignment with business objectives and adherence to project timelines. This job can be performed from anywhere in the US Required education Bachelor's Degree Required technical and professional expertise Deep Expertise in ServiceNow Modules: Proven experience with specific ServiceNow modules, including configuration and maintenance support for software product implementation. ITIL Process Knowledge: In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective ServiceNow strategies. Technical Proficiency in Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL. Solution Design and Cost Estimation: Proven ability to contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision‑making. Strategic Leadership: Experience leading teams in developing and implementing strategic plans, with a focus on delivering high-quality solutions aligned with business objectives. Preferred technical and professional experience Advanced Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to support software product implementation. ITIL Process Expertise: In-depth understanding of service management and ITIL processes to develop effective ServiceNow strategies and ensure successful implementation. Cost‑Benefit Analysis: Ability to prepare cost-benefit models to inform decision‑making and contribute to solution design through effort estimation and costing. ABOUT BUSINESS UNIT IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year. Job Title ServiceNow Consultant Date posted 03-Aug-2026 Job ID 119832 City / Township / Village State / Province Country United States Work arrangement Hybrid Area of work Consulting Employment type Supplemental 2 (Fixed Term - Long) Contract type Fixed Term - Long Term Projected Minimum Salary per year 147,000.00 Projected Maximum Salary per year 254,000.00 Position type Professional Up to 80% or 4 days a week (home on weekends - based on project requirements) Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr