Senior Care Advisor and Consultant

Benefits Personally Rewarding Great for Secondary Income Flexible Work Schedule Prioritized Employee Work-Life Balance Positive Work Environment Rewarding Career in Both Compensation and Community Service Bonus based on performance Competitive salary Opportunity for advancement Training & development WHILE THIS IS A REMOTE POSITION, IDEAL CANDIDATES SHOULD RESIDE IN SOUTHERN CALIFORNIA (INLAND EMPIRE) Benefits/Perks Flexible Work Schedule Prioritized Employee Work-Life Balance Positive Work Environment Rewarding Career in Both Compensation and Community Service Company Overview Senior Care Authority® offers a great opportunity for you to lead a more purpose-driven life through our senior care advisor jobs. We’re a fast-growing organization with over 80 independently-owned locations nationwide. When you join us in helping seniors live safely and happily, you become part of an exciting and growing business. At Senior Care Authority®, we offer expertise, support, and resources to guide families as they navigate senior living and care options for their loved ones. We are committed to the highest level of integrity, compassion, and service in the industry. Search our senior care jobs using the filters above to find out more. Job Summary As a Senior Care Advisor & Consultant, you provide guidance and support to older adults and their families in navigating the complexities of aging-related services and care options. They are typically employed by senior living communities, assisted living facilities, home care agencies, or senior care consulting firms. The main responsibilities of a Senior Care Advisor include: Consultation and Assessment: Meet with seniors and their families to conduct assessments of their current living situation, care needs, and preferences. Care Planning: Develop personalized care plans based on the assessment, outlining suitable care options, services, and resources available to meet the senior's needs. Resource Referral: Provide information and recommendations on various senior care services. Education and Support: Educate families about the aging process, common health issues among older adults, and available support programs. Tours and Placement: Arrange visits and accompany families to senior living communities and help families evaluate their best options and facilitate the placement process. Advocacy: Act as an advocate for seniors and their families, ensuring their rights and preferences are respected throughout the care planning and placement process. Network Building/Outreach: Establish and maintain referral relationships with healthcare providers, senior living communities, and other senior care service providers and promote services through marketing efforts, community events, and public speaking engagements. Stay Current with Regulations: Stay updated on local regulations related to senior care services, housing options, and healthcare to provide accurate information to clients. Record Keeping: Maintain detailed records in the company’s Customer Relationship Management (CRM) system. As a Senior Care Advisor, you play a crucial role in helping seniors and their families make informed decisions about their care and living arrangements, providing support and guidance during what can be a challenging and emotional time. The Advisor must have excellent communication skills, empathy, and a deep understanding of the aging process and available senior care resources. Responsibilities Build relationships and educate families over the phone and face-to-face on the placement process Understand family needs and set up appointments with appropriate assisted living communities, memory care locations, or residential care homes Accompany family members or other contacts to the locations that best suit the needs of the senior Follow up with family or contacts and locations during the process Manage leads daily and accurately record them in our CRM to ensure up-to-date family information and status Review state reports on assisted living providers to ensure only those have the best records considered for families Other duties as assigned. Qualifications A bachelor’s degree in Social Work, Gerontology, Nursing, Psychology, or a related field (preferred), five years of related experience and/or training, or an equivalent combination of education and experience in the senior care industry, social services, or related fields is advantageous. Demonstrated ability to access family situations and quickly develop solutions based on family needs. Working knowledge of different senior living options, including assisted living, memory care, and skilled nursing facilities. Strong interpersonal and communication skills to interact with seniors, families, and senior care facility staff. Compassion, empathy, and patience to understand and address the unique needs of seniors. Problem‑solving abilities to navigate complex situations and find suitable solutions. Organizational skills to manage multiple clients and facilities effectively. Familiarity with local senior care resources, regulations, and funding options. Ability to deliver results while working in a highly independent environment. Ability to multitask; talk on the phone and take notes on the computer. Strong computer skills are required; particularly, smartphone/mobile device navigation, text (SMS/MMS), and voice communications, as well as email, Google Workspace or Microsoft Office, etc. Flexible work from home options available. This franchise is independently owned and operated. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Senior Care Authority Corporate. #J-18808-Ljbffr Senior Care Authority of Inland Empire, CA