Client Delivery Specialist (Transactional Legal Assistant)

Client Delivery Specialist (Transactional Legal Assistant) Job Category: Administrative Support Requisition Number: CLIEN002916 Locations: Milwaukee, WI (onsite 3 days per week) Description Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We are committed to diversity, equity, and inclusion and fostering an accountable, purpose‑driven culture. The Client Delivery Specialist serves as the primary operational partner for assigned attorneys within a practice. This role manages workflow execution, cross‑functional coordination, and administrative support while reducing attorney project‑management burden. Responsibilities Strategic Workflow Ownership Manage full lifecycle workflow for assigned attorneys. Proactively anticipate attorney needs, manage priorities, and resolve administrative challenges with minimal supervision. Coordinate and track ongoing projects to ensure deadlines and deliverables are met; monitor milestones; update status reports; communicate progress; assist with project plans, timelines, and resource allocation. Handle special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices. Effectively use workflow management software to log and manage workflow. Conflicts, NBI & Engagement Process Leadership Prepare and process new matter forms, request conflict checks, and open new files. Coordinate intake and engagement processes, maintain documentation, and reduce repetitive attorney involvement. Billing, Collections & Financial Coordination Assist attorneys with tracking and monitoring alternative fee arrangements. Assist attorneys with automation, tracking, and monitoring of matter budgets. Partner with the billing team to oversee time entry, billing inquiries, and collections. Client & Cross‑Functional Coordination Coordinate client communications, manage sensitive information, and serve as liaison between attorneys, clients, and internal departments. Email & Administrative Optimization Proactively manage attorneys’ inboxes, prioritizing and flagging urgent communications; draft, review, and respond to emails on behalf of attorneys; organize and archive correspondence. Provide general administrative support: maintain attorney contacts; track CLE and membership requirements; operate office equipment. Conduct all business confidentially; cope with demands from timekeepers; maintain composure under pressure. Review and route incoming mail and fax communications; prepare and process outgoing mail and faxes; arrange specialized mail or messenger services; ensure attachments, exhibits, and enclosures are included. Assist in coordinating attorneys’ calendars, meeting arrangements; make travel arrangements and prepare itineraries. Document & Matter Management Prepare, edit, format, and proofread legal documents, correspondence, and presentations; manage version control, file organization, and secure document storage in compliance with firm policies. Type, transcribe, revise, and proofread legal documents accurately; prioritize assignments; meet specific deadlines on projects. Practice Alignment & Institutional Knowledge Show proficiency in the assigned Practice Specialty Center. Exchange information regularly, document workflows for coverage that support attorney preferences, and share training tips with team members. Demonstrate effective teamwork and communication; participate in regular team meetings. Delegate specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control. Technology, AI & Upskilling Identify opportunities for process improvements. Leverage automation and dashboards to improve tracking, organization, and execution of work. Participate in applicable AI and technology‑related trainings. Research emerging tools and best practices and recommend process improvements. Qualifications Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required. 5+ years relevant experience providing comprehensive support to organizational leadership. 3+ years relevant legal assistance experience required. Advanced proficiency in Microsoft Office Suite. Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction. Strong communication skills including concise, solutions‑oriented status updates and recommendations. Ability to handle confidential information of highest level. Minimum typing speed of 60 wpm; prior transcription experience preferred. Exercise discretion, judgment, and composure. Proactive problem‑solving – anticipate and resolve before escalation. Judgment & discretion – navigate complexity with senior stakeholders. Workflow management – own full lifecycle with accountability. Business partnership – service mindset with strategic value‑add. Technology proficiency – AI, automation, continuous upskilling. Organizational excellence – detail‑oriented, multi‑task across portfolios. Accountability – follow‑through and ownership. Relationship management – build trust across all levels. Adaptability – thrive in dynamic, high‑pressure environments. Equal Opportunity Employer EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. Equal Opportunity Employer. This employer is required to notify applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Husch Blackwell