Service Shop Foreman

Service Shop ForemanReports to: Service ManagerPay: $60,000 - $100,000 per yearOverviewPliler International in Shreveport is seeking an experienced Service Shop Foreman to help lead and elevate our service department operations. This position plays a critical role in overseeing shop workflow, supporting technicians, maintaining repair quality standards, and ensuring efficient communication between the shop and service advisors.The ideal candidate is a hands-on leader with strong technical knowledge in the medium and heavy-duty truck industry, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Compensation is based on experience with a pay range of $60,000 - $100,000 annually.Key ResponsibilitiesOversee the daily flow of service work, technician accountability, repair completion, documentation, and communication with Service Advisors to ensure efficient operations.Maintain a high level of repair quality by conducting periodic spot checks throughout the day to monitor workmanship, cleanliness, and repair progress.Ensure completed vehicles are properly parked and organized in designated areas upon repair completion.Review and approve completed repair orders, verifying technician comments, repair accuracy, and road test completion.Provide on-the-job technical support and guidance to technicians while assisting in the development of their technical skills and abilities.Ensure all repair documentation is accurate, descriptive, and compliant with dealership and OEM standards.Verify allotted labor times are properly noted prior to dispatching work assignments.Understand and enforce compliance with all International, OEM, vendor warranty policies, approval processes, and procedures.Maintain working knowledge of Smart Dispatch and other work management systems to support efficient shop operations.Monitor compliance with all federal, state, and local regulations related to service operations, including OSHA, EPA, and hazardous waste requirements.Promote and maintain a safe, organized, and clean work environment.Ensure work assignments are distributed fairly and efficiently among technicians.Oversee the proper use, care, and storage of shop tools and equipment.Attend service department meetings and participate in dealership operational initiatives as required.Provide backup support for Service Advisors when necessary.Desired Education & ExperienceMinimum of 5 years technical experience in the medium/heavy-duty truck industryHigh degree of product and technical knowledge related to commercial truck repair and diagnosticsExperience leading technicians or coordinating shop workflow preferredKnowledge and use of relevant software applications necessary to perform the roleStrong organizational, communication, and problem-solving skillsWillingness to pursue continued training and professional developmentOther RequirementsValid Driver’s LicenseValid Class “A” Commercial Driver’s License (or able to obtain one)Ability to work in a fast-paced environment while adapting to operational changesProfessional attitude with strong customer service focusTeam-oriented mindset with commitment to collaboration and accountabilityKey Performance IndicatorsFirst Time QualityTechnician EfficiencyDwell TimeTechnician Training Completion RateBenefitsHealth Insurance401(k) Retirement PlanPaid Time Off (PTO)Competitive WagesFlexible SchedulingMore About Pliler InternationalAs a family-owned and operated business, we treat our employees like family. The majority of our employees have been with us for 10+ years. The Pliler International team enjoys a stellar culture with opportunities for advancement and growth. Our pay structure tops the industry with an emphasis on being rewarded for knowledge, growth, and certificate acquisition. Join our crew if you're looking for more than just another job.This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.