Level One Technical Engineer

Job Description

Job Description

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities:

• Provide remote and on-site technical support to end users.

• Troubleshoot basic hardware, software, and network issues.

• Configure and deploy desktops, laptops, printers, and peripheral devices.

• Assist with onboarding/offboarding of users, including account creation and device setup.

• Perform routine maintenance tasks and system updates.

• Monitor and respond to support tickets in a timely and professional manner.

• Escalate unresolved issues to Level Two Engineers when necessary.

• Document support steps, resolutions, and system configurations.

• Maintain asset inventory and assist with equipment tracking.

• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements:

• 0–2 years of experience in an IT support or help desk role.

• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).

• Familiarity with Microsoft 365 Administration and Windows operating systems.

• Basic understanding of Active Directory, Azure Active Directory, and user management.

• Strong critical thinking and problem-solving skills.

• Ability to prioritize tasks and respond with a sense of urgency.

• Excellent communication skills and customer service mindset.

• Ability to follow procedures and escalate when appropriate.

• Willingness to learn new technologies and grow within the role.

• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional growth and certifications.

• A collaborative and innovative work environment.

• Work on cutting-edge technology solutions for a variety of industries.

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.