CLIENT SERVICES MANAGER

Client Services Manager

Salary: $70,000 - $85,000. Other forms of compensation: Up to 5% bonus, cell phone stipend.

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

Customer Service Manager serves as the single point of contact of accountability for site operations across two client locations, leading a team of approximately 10 associates delivering integrated office and facilities support services. This role goes beyond daily execution, it is responsible for owning the service delivery model, elevating the client experience, developing talent, and driving operational excellence. The ideal candidate is a hands-on leader and strategic operator who can assess current-state operations, modernize processes, and build a high-performing, cross-trained team aligned to both client culture and ESFM standards.

Qualifications and Skills

• 3-5+ years of experience in office services, workplace services, hospitality, or facilities operations leadership • Proven ability to lead teams and manage client relationships in a fast-paced environment • Strong operational mindset with experience improving processes and driving efficiencies • Experience managing multi-service environments (mail, reception, facilities support, etc.) preferred • Financial acumen, including budgeting, forecasting, and labor management • Excellent communication skills with the ability to engage frontline teams through executive stakeholders • Demonstrated ability to influence, problem solve, and drive results • 5 Years of B&I experience

What success looks like in this role:

• A fully accountable site leader who owns the operation end-to-end • A high performing, cross-trained team delivering consistent service excellence • Strong, trusted client partnerships and proactive communication • A visible safety culture with reduced incidents and increased reporting • Continuous improvement in service delivery, efficiency, and client satisfaction • Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associates at ESFM are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site/state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, personal leave.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Req ID:1538418