Front Desk Associate

ABOUT US For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! JOB SUMMARY This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. ESSENTIAL DUTIES & RESPONSIBILTIES Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. You help keep our gym clean, well-maintained, and safe for members and guests. Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community. Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging. QUALIFICATIONS Required Knowledge, Skills & Abilities Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity. Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. Availability Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community Travel Requirement Minimum travel may be required for training purpose and lead generation. VARIABLE COMPENSATION Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. BENEFITS AT 24 paid time off medical and dental coverage 401k with match for qualifying positions free gym membership discounts on products and personal training We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually Area of Interest Service summary Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost. group life and accident insurance Benefit eligible team members may also accrue vacation hours All 24 Hour Team members, and their eligible dependents, receive a complimentary membership We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually EEO is the Law Employer Privacy Policy ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service #J-18808-Ljbffr