Client Support Specialist

Job Description

Job Description

King Risk Partners, LLC is growing and seeking an exceptional individual with proven discipline, drive to advance and commitment to join our team as a Client Support Specialist . The ideal candidate will be sales and service focused, team-oriented, self-motivated, resourceful, detail-oriented and enjoy working in a collaborative and fast-paced environment. In this role, you will be responsible for answering customer queries and helping solve customer issues. You may also be required to review a customer’s policy and direct calls to sales agents when to secure or replace an existing policy. To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.

This position will be based out of our Elmira, NY office.

Hours: M-F 8:45am - 2:15pm

At King Risk Partners, LLC, we’re dedicated to providing top-tier insurance solutions to our clients while fostering a positive and collaborative work environment. As a growing leader in the insurance industry, we’re excited to welcome new team members who share our commitment to excellence.

As we continue to expand our presence and reputation within the insurance sector, we recognize that the cornerstone of our success is the expertise and dedication of our team members. We’re eager to welcome individuals who are not only passionate about insurance but also excited to contribute their unique skills and perspectives to our dynamic and driven team.

If you’re enthusiastic about making a meaningful impact in the insurance industry, and if you’re ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success.

Requirements:

• Become familiar with company insurance products.
• Answering calls and responding to customer inquiries.
• Accessing customer accounts and policy schedules.
• Processing payments, simple endorsements such as address changes, pulling documents.
• Providing customers with detailed information about policies and products.
• Liaison between agents, carriers, and customers.
• Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.
• Scanning and attaching files when necessary.
• All other duties as assigned.

Knowledge, Skills and Abilities (KSA):

• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.
• Personal and/or commercial lines insurance lines knowledge.

Required:

• High school diploma or GED.
• 3+ years of customer service experience.
• Previous experience working as a customer service representative.

What We Offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team!