Help Desk Analyst
$30 per hourFull-time
Engie
This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration:
- 6 months
- Pay Rate: $30.00
- Chicago, IL
- Responding to internal customers calling to report problems and resolving technical problems
- Utilize a customer service attitude and approach to providing assistance and solutions
- Coordinate with users to determine computing needs and order hardware as appropriate
- Prioritization of requests based on severity and commercial prioritization.
- Managing root cause analysis and preventive measures to ensure effective problem resolution
- Assuming ownership for critical problems with proactive communication and follow through to completion
- Maintaining accurate contact and alert lists for team and customer communications
- Assist in the development of help desk process and procedures for the support of help desk functions and team members
- Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
- 3+ years of experience servicing/supporting personal computers and networks
- Technical degree or certificates in computer hardware and network fields or equivalent work experience
- Knowledge of WAN connectivity issues
- Specific product experience required with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
- Knowledge of standard desktop configuration processes, help desk standard processes
- Experience supporting multi-tiered applications
- Previous experience supporting a call center population and/or providing desk side support desirable
Vacancy posted more than 2 months ago
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