Process Improvement Associate I

Job Description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor. 

As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives. 

Job responsibilities  

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts. 
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.  
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalate issues and risks as needed including for proposed solutions. 
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight. 
• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas. 
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards. 
• Support cross-functional collaboration by working effectively with individuals from different departments to achieve common goals. 
• Partner with leaders and frontline teams to implement and sustain a Lean management system, aligning routines, priorities, and behaviors to measurable business and customer outcomes.
• Observe operational routines and conduct structured stakeholder interviews to assess adoption and effectiveness, synthesize evidence, and identify capability and performance gaps.
• Apply continuous improvement and structured problem-solving methods to eliminate waste, standardize work, improve flow, and mitigate operational risk across end-to-end processes.
• Develop clear, executive-ready analyses and narratives that translate complex operational findings into actionable recommendations, roadmaps, and change plans.

 

Required qualifications, capabilities, and skills

• Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets. 
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences. 
• Proficient in team building, with experience in constructing diverse teams with varied experiences, skills, and backgrounds. 
• Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction. 
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills. 
• Ability to take ownership of tasks and manage most elements of an entire workstream. 
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.  

 

Preferred qualifications, capabilities, and skills   

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration. 
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction. 
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.  
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
• Apply Lean Six Sigma and systems-thinking approaches to diagnose end-to-end performance issues, quantify waste/variation, and prioritize improvement opportunities based on impact and feasibility.
• Embed customer-centric design into continuous improvement work by translating voice-of-customer and service requirements into measurable improvements and sustainment controls.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.