Fraud Solutions Consultant

Fraud Solutions Consultant We are looking for a Fraud Solutions Consultant to support financial institutions with fraud related summary reporting, analysis, and recommendations on ATM/debit card fraud management performance. The role involves proposing case management and transaction decline strategies to protect participants' accounts and minimize financial risks to client institutions. What You'll Do Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, and recommend fraud mitigation strategies to reduce risk and losses. Manage client relationships by demonstrating integrity, credibility, and subject‑matter expertise. Manage client communication strategies with professional and timely feedback, including weekly/monthly client meetings. Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What You Need Experience working in banking, financial services, fraud, or compliance. Experience using Microsoft Office and Teams. Strong verbal and written communication skills. Organization and time‑management skills. Attention to detail and accuracy. Remote position – ideal candidates located in Des Moines, IA. What’s In It For You A mission‑driven company with a strong sense of purpose. A hybrid work environment that values flexibility and collaboration. Opportunities for professional development and career growth. A culture that values innovation, integrity, and community impact. Excellent benefits: Health, dental, and vision insurance 401(k) retirement plan with company match Flexible spending and health savings accounts Life insurance and short‑ and long‑term disability at no cost Time away from work – PTO, VTO, paid parental leave, and company holidays Educational assistance Actual compensation is based on geographic location, experience, education, and skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa). #J-18808-Ljbffr SHAZAM Network - ITS, Inc.