Clinical Intake & Case Coordinator (Bilingual Spanish/English)

Position Summary:

The Clinical Intake & Case Coordinator (Bilingual Spanish/English) coordinates the intake process and provides direct coordination and support services for Spanish-speaking children and families to ensure a timely, trauma-informed, and culturally sensitive response during their initial engagement with Dee Norton Child Advocacy Center. This role serves as a key point of contact during intake, supporting a coordinated referral process and helping ensure families are connected appropriately to forensic interviews, forensic medical examinations, trauma-focused mental health services, caregiver support, and other community resources.

This position serves as a liaison to the Hispanic community, providing psychoeducation and outreach to reduce barriers to access and strengthen engagement in coordinated community response services for Spanish-speaking children and families. The coordinator is also skilled in interpretation for forensic interviews and forensic medical examinations and provides Spanish/English interpreting support across the continuum of service delivery. This position works collaboratively with Dee Norton Staff and community partners to support coordinated service delivery and family engagement.

Essential Duties & Responsibilities:

Intake Coordination

• Receive, triage, and process referrals for Dee Norton services including forensic interviews, forensic medical examinations, trauma-focused mental health assessments and treatment, caregiver consultation, and other services.
• Assess child safety by formulating an initial impression of the family's ability to support and protect the child, identify risks, notify appropriate agencies, and take necessary action to ensure child safety.
• Coordinate scheduling of appropriate services, ensuring timely access and appropriate accommodations for children, caregivers, multidisciplinary partners, and interpreters as needed.
• Assist multidisciplinary partners in determining emergency and non-emergency referrals.
• Initiate client records and ensure all required intake documentation, consent forms, insurance information, releases of information, and clinical records are accurately completed and maintained.
• Provide initial client orientation and ensure families understand Dee Norton services, expectations, and available resources.
• Foster and maintain collaborative relationships with Social Services, law enforcement, medical providers, schools, behavioral health providers, and community agencies.

Case Coordination

• Build relationships with caregivers, provide trauma-informed advocacy during referral and intake.
• Coordinate service delivery across forensic, clinical, medical, advocacy, and community-based services.
• Identify, coordinate, and disseminate community resources and referrals that support client and family needs.
• With appropriate releases, request, obtain, and share information with community providers to support coordinated care.
• Participate in internal case reviews, intake triage meetings, case management staffing, and multidisciplinary team meetings to promote effective service coordination.

Clinical Documentation and Program Support

• Maintain accurate and timely documentation of referrals, client contacts, case management activities, service coordination, and follow-up in agency databases.
• Collect and maintain data necessary for case tracking, grant reporting, program evaluation, and quality improvement activities.
• Work with Clinical Leadership to continuously improve intake protocols, client engagement processes, and service delivery systems.

Community Collaboration and Outreach

• Serves as a liaison and primary point of contact for the Hispanic/Latino community.
• Provide referral information and consultation to community partners regarding Dee Norton services.
• Participate in public education, outreach activities, and community engagement initiatives to increase awareness of child advocacy services.
• Organize and facilitate Hispanic community outreach, education, and engagement efforts.

Bilingual (Spanish/English) Responsibilities

• Provide bilingual client advocacy and case coordination for Spanish-speaking children and families.
• Serve as a Spanish-language resource for staff.
• Provide interpretation as needed for services delivered at Dee Norton.
• Translate agency documents, educational materials, and client communications into Spanish as needed.
• Support staff in identifying culturally responsive resources and strengthening relationships within Hispanic and Latino communities.

Qualifications:

Education & Experience:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a closely related field required.
• Master's degree in Social Work, Counseling, or related field preferred.
• Minimum of one year of experience in social services, child advocacy, behavioral health, case management, or a related human services field.
• Previous experience coordinating services, client intake, or case management preferred.
• Fluency in spoken and written Spanish and English required.
• SCDSS-approved Spanish Language Interpreter Certification or Court Interpreter Certification preferred or ability to obtain certification within established agency timeframes.
• Working knowledge of community resources throughout the Lowcountry preferred.
• Experience with electronic documentation, data collection, and grant reporting preferred.
• Equivalent combinations of education and experience meeting the minimum qualifications may be considered.

Knowledge, Skills and Abilities:

• Strong understanding of child maltreatment, trauma, and family systems.
• Trauma-informed case conceptualization, case management, and crisis intervention skills.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work effectively in a multidisciplinary team environment.
• Demonstrated commitment to diversity, equity, and inclusion.
• Comprehensive knowledge of and adherence to HIPAA and confidentiality requirements.
• Proficiency with Microsoft Office and electronic case management systems.

Other Responsibilities:

• Participate in a minimum of two public awareness and/or fundraising events annually on behalf of Dee Norton.
• Meet other needs as identified by the Executive Director and/or Leadership Team.
• Abide by federal and state confidentiality and privacy requirements, as well as all Dee Norton policies and procedures.
• Abide by and meet all grant requirements and objectives.

Core Competencies:

Every employee at Dee Norton is responsible for contributing to a positive work environment through teamwork, positive, honest and effective communication, and professional interactions with co-workers, volunteers, clients, and community partners.

Candidates should be able to demonstrate:

• Interpersonal Skills: Approaches others in a tactful manner; ability to work well under pressure and respond quickly to challenges; maintains confidentiality; keeps emotions under control; and remains open to others' ideas.
• Cultural Competency and Humility: Demonstrates a commitment to furthering diversity, equity, and inclusion (DEI) and has a proven track record of working well with diverse clients and stakeholders.
• Teamwork: Enjoys working as part of a team with individuals from a variety of disciplines; balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; and supports everyone's efforts to succeed.
• Ethics/Professionalism: Treats others with respect and consideration regardless of their status or position; keeps commitments; inspires the trust of others; works ethically and with integrity; accepts responsibility for own actions; follows through on commitments; and upholds organizational values.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.
• Initiative: Volunteers readily; undertakes professional development activities; and asks for and offers help when needed.
• Planning/Organizing: Ability to work independently; prioritizes and plans work activities; uses time efficiently; sets goals and objectives; and develops realistic action plans.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and able to deal with frequent change, delays, or unexpected events.
• Dependability: Is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements:

In this position an employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 lbs. Must be able to work on a computer and/or telephone for extended periods of time.

Salary and Benefits:

• Competitive salary commensurate with experience.
• Health, dental, vision, and life insurance.
• Paid time off (PTO) and 13 annual paid holidays.
• 403(b) retirement plan with company match.
• Professional development allowance.
• Facility dogs on site.
• A culture that prioritizes the mental and emotional needs of team members, with access to EAP benefits, including up to 8 counseling sessions per family member, financial planning support, and guidance with legal documents.

The Dee Norton Child Advocacy Center promotes a culturally diverse and culturally competent community response network. The Center complies with all laws prohibiting discrimination against employees and applicants based on gender, age, ethnicity, race, faith and experience. Dee Norton abides by all Federal Equal Opportunity guidelines.