Lead Field Service Technician

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again! We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone. If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk. Apply below and let’s start the conversation. Who We Are Virginia Transformer is the largest U.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 6,000 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times. As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity. Join Our Team If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential. We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up. Job Title: Lead Field Service Technician Location: This position requires 90% travel Department: Field Services Reports To: Field Services Manager Position Summary: Virginia Transformer is seeking a skilled and detail-oriented Field Services Technician to join our team. The Field Services Technician will be responsible for performing on-site service activities, diagnosing technical issues, and ensuring high-quality results. This position plays a vital role in delivering exceptional field services through hands-on technical expertise and excellent customer interaction. Key Responsibilities: · On-Site Service: Perform field service activities, including installation, maintenance, troubleshooting, and repair of equipment. · Technical Problem Solving: Diagnose and resolve technical issues on-site, coordinating with internal teams as necessary to implement effective solutions. · Customer Interaction: Serve as the on-site contact for customers, providing clear communication regarding work progress, issues, and outcomes. · Documentation: Prepare detailed reports of on-site work, including diagnostics, resolutions, and recommendations for follow-up actions. · Equipment Management: Ensure all necessary tools, parts, and equipment are available and in good condition for on-site work. · Safety Compliance: Adhere to all safety protocols and guidelines while performing field service activities. Qualifications: · Education: Associate degree in a technical field or related area is preferred. · Experience: Prior experience as a field service technician, ideally within the transformer or electrical industry. · Technical Skills: o Proficiency in troubleshooting electrical and mechanical systems. o Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, Outlook). · Soft Skills: o Excellent verbal and written communication skills to interact effectively with clients and internal teams. o Strong organizational skills, with the ability to manage multiple tasks and priorities in a dynamic environment. o Ability to remain calm under pressure and solve problems efficiently. · Interpersonal Skills: o Proven ability to work collaboratively in a team setting. o Commitment to delivering excellent customer service and resolving issues diplomatically. · Certifications: Relevant technical certifications (e.g., electrical systems, safety) are a plus Why Join Us? At Virginia Transformer, you’ll be part of a team dedicated to providing high-quality products and services in the power transformer industry. We offer competitive salaries, opportunities for professional growth, and the chance to work with cutting-edge technology.