Learning Support Specialist

Company: Lone Star Lawyers Location: United States (Remote) Job Type: Full-Time / Part-Time (Remote) Position Overview Lone Star Lawyers is seeking a reliable and detail-oriented Online Learning Support Specialist to support users of digital learning platforms and ensure a seamless online learning experience. The successful candidate will assist with platform navigation, technical troubleshooting, and user support while maintaining high service standards in a fully remote environment. Key Responsibilities Provide assistance to users regarding online learning systems and platforms Support course access, navigation, and technical troubleshooting Respond promptly to inquiries via chat, email, or support tickets Monitor learning activities and report technical issues when necessary Maintain accurate records of user interactions and support requests Guide users on platform features and best practices Collaborate with internal teams to resolve complex issues Ensure compliance with company policies and data privacy standards Requirements High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) Experience in customer support, education support, or technical assistance is a plus Strong written and verbal communication skills Basic computer proficiency and troubleshooting skills Ability to work independently in a remote environment Strong attention to detail and problem-solving abilities Reliable internet connection and secure workspace Preferred Qualifications Experience with Learning Management Systems (LMS) such as Moodle, Canvas, or similar platforms Background in education, training, or e-learning support Strong organizational and time-management skills Benefits Fully remote position (United States) Competitive compensation Flexible work schedule Paid training and onboarding Opportunities for career growth and advancement Supportive and collaborative work environment Work-life balance Equal Opportunity Employer Lone Star Lawyers is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.