Convenience Store Team Member

Convenience Store Team Member

Welcome to Paradise Quick Stop. We are a family oriented, well-established organization seeking an experienced Team Member to join our rapidly growing team!

The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can multitask in a fast-paced retail environment.

Full and part time openings available. Must be able to work various shifts.

Customer Service

• Greet customers with a smile as they enter the location and assist with product selection and inquiries.
• Maintain a clean, organized, and fully stocked store while providing prompt and courteous service.
• Assist customers in locating products, resolving concerns or providing other information.
• Demonstrate and explain merchandise. Use suggestive selling techniques to boost store sales and increase guest satisfaction.
• Answer customer questions about merchandise. Provide information on promotional specials and loyalty programs.

Sales and Cash Handling

• Collect and process cash, credit and digital payments using the store point of sale system.
• Follow Company policies and procedures for cash handling and safety.
• Maintain awareness of loss prevention and theft prevention procedures.
• Follow all state and federal regulations for gas, alcohol, tobacco and lottery sales.

Merchandising and Inventory

• Stock shelves, coolers and displays to ensure products are readily available. Assist with inventory counts and receive deliverables.
• Rotate merchandise following FIFO (First In, First Out) procedures. Check expiration dates and remove outdated products.

Store Maintenance and Safety

• Maintain cleanliness of sales floor, restrooms, food prep areas and exterior.
• Follow food safety and sanitation guidelines when preparing food or beverages.
• Ensure compliance with safety regulations and store policies. Report equipment malfunctions or safety concerns promptly.

Teamwork and Operations

• Collaborate with team members to maintain smooth shift operations. Adapt to flexible scheduling including evenings, weekends and holidays.
• Act with integrity and honesty, promoting the culture and values of our Company.
• Prompt and regular attendance on required shifts. Maintain a clean and polished appearance adhering to uniform and dress code policies.
• Support management with daily, operational tasks. Follow opening and closing procedures.
• Perform other duties as assigned.

Required Skills and Abilities

• Ability to anticipate customer needs and resolve issues with tact.
• Strong interpersonal and communication skills.
• Ability to operate available equipment, such as cash registers and scanners.
• Basic mathematical skills, as needed, to make change and give refunds.
• Able to learn company's products, services, and policies quickly.
• Comfortable working in a fast-paced environment. Ability to work as part of a team.
• Able to lift 25 pounds and traverse all parts of the store quickly.
• Prolonged periods of standing required.

Education and Experience

• High school diploma or equivalent preferred but not required.
• Previous retail experience preferred.
• On-the-job training provided.