Remote Director, Experience Intelligence & AI Quality

Spring Health is seeking a Director, Experience Intelligence & Quality to own the voice-of-customer signal infrastructure and QA standards across member, provider, employer, and payer interactions. This fully remote role may require onsite in our NYC office once a week as preferred. You will build a high-leverage team of VoC analysts, quality strategists, and QA reviewers, partnering with Process Engineering, Product, and cross-functional teams to drive AI-native quality across all channels. #J-18808-Ljbffr SpringHealth Behavioral Health & Integrated Care