Bartender, Bar

Location: Aloft Leawood-Overland Park, 11620 Ash Street, Kansas, Kansas, United States of America Job Description MCR Universal Role Standards Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. Bartender Responsibilities Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options. Bar Organization: Maintain proper and adequate set-up of the bar area. Bar Stocking: Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables. Mixology: Mix, garnish, and present drinks using standard ingredient recipes and practice portion control. Meeting Attendance: Attend monthly departmental meetings. POS Skills: Input orders into computer and secure accurate payment. Cash Management: Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all moneys. Bar Stock Management: Lock up and store all beverages, food and other equipment items, deposit cash drops and secure bank at end of shift as needed. Bar Manicure: Sanitize and clean in and around the bar area. Side work: Complete daily inventory prep sheet and other side work allowable by labor rules. Menu Knowledge: Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks. Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning. Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas. General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel. Team Player: Work effectively and efficiently with the service and kitchen teams. Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings #J-18808-Ljbffr