Sales Supervisor, Houston Premium Outlets

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.

If you enjoy working in a creative fast-paced environment then we would love to hear from you!

JOB PROFILE: SALES SUPERVISOR
REPORTS TO: Store Manager/Assistant Store Manager

MAIN JOB OBJECTIVE
To achieve personal and store sales goals and to develop lasting client relationships. To provide staff supervision and guidancecomplying with all company policies procedures and directives. To ensure the highest level of customer service standards aremaintained at all times.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

Meet personal and store sales goals
Continue to develop personal sales techniques and assist in the development of associates sales techniques to maximizesales
Utilize elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale monitor all details including: shipping alterations (if applicable) and special requests to ensure customer
satisfaction
Ensure all sales related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
Support and encourage staff to provide the highest level of customer service
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
Resolve all client problems and complaints quickly and effectively ensuring client satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer returns defective merchandise)
OPERATIONS
Collaborate with store manager in areas of risk management physical security store cash controls and inventory
management
Assist in the training of sales staff in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Assist in all areas of stock shipping receiving protocol/policies procedures and all shipping/receiving related paperwork
Participate in inventories
Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
Ensure the selling floor is neat organized stocked and reflects the correct visual image at all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure deliveries are properly processed in a timely manner
Identify product concerns in a timely manner
Communicate inventory needs to support the business goal
HUMAN RESOURCES
Ensure image and grooming standards are professional and reflective of the brand image at all times
Adhere to work schedule inclusive of time and attendance
Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE

Minimum 2 years specialty retail experience.

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at

Required Experience:

Manager