Director of Operations

The Director of Operations (DO) holds primary responsibility for the success of the branch. This role carries full accountability for operational execution, financial performance, staffing strategy, and compliance. The DO ensures payroll, billing, eligibility, authorizations, intake workflows, and team performance operate with precision while actively strengthening the branch’s capacity to grow and perform at a higher level. Through decisive leadership and operational ownership, the Director of Operations builds the structure, discipline, and team capability that allows the branch to expand its reach and elevate its results. Reports To: Area Director of OperationsFLSA Status: Exempt Core Responsibilities Branch Leadership & Development: Provide overall operational leadership for the branch, set the standard for accountability, performance, and professionalism. Drive branch advancement by strengthening systems, developing team capability, and improving operational consistency. Contribute to branch expansion by engaging in business development efforts, strengthening referral partnerships, and identifying opportunities to increase census and market presence. Take ownership of branch stability during launch, transition, staffing fluctuation, or operational challenge. Partner with the ADO and/or VP to align branch strategy with financial objectives and market opportunities. Build a culture of ownership, urgency, and follow through within the operational team. Operational & Financial Performance: Oversee payroll processing, front end billing, eligibility verification, and authorizations. Own branch profit and loss performance, actively monitor revenue, expenses, and margin while implementing corrective actions to achieve financial targets. Monitor staffing levels, productivity, and cost containment in alignment with branch financial targets. Establish and maintain operational systems that support both current performance and scalability. Ensure operational reporting, documentation, and audits are completed within required timelines. Execute corporate operational initiatives fully and consistently at the branch level. Staffing Strategy & Workforce Execution: Lead, supervise, and develop operational office staff with clear expectations and measurable accountability. Orient and train operational staff to ensure process competency and policy adherence. Build team capability by strengthening consistency, professionalism, and execution standards. Address performance gaps promptly through coaching, corrective action, and structured follow up. Manage recruitment and placement of open roles within the local branch, including both clinical and operational positions. Hiring decisions for clinical positions will be made by the Director of Nursing (DON). Maintain awareness of each field staff member’s abilities and limitations in collaboration with clinical leadership to ensure safe and appropriate client/caregiver placement. Oversee and enforce compliance within the on‑call scheduling process to ensure responsiveness and reliability. Ensure all recruitment, screening, hiring, and retention processes meet regulatory and company standards. Responsible for ensuring HR documentation and requirements are collected and maintained accurately in collaboration with the People Services Specialist. Compliance & Risk Oversight: Ensure adherence to all federal, state, local, and Team Select standards related to staffing, intake, and operational processes. Promote and enforce the Compliance Plan. Maintain branch readiness for audits, surveys, and regulatory review. Participate in performance improvement initiatives and corrective action planning. Maintain confidentiality of all employee, patient, and company information, including adherence to HIPAA standards. Required Skills & Qualifications Healthcare experience required. Demonstrated leadership in operations or performance‑driven environments. Proven ability to achieve operational and financial targets. Strong organizational discipline with attention to detail and consistent follow‑up. Excellent interpersonal, public relations, and communication skills. Ability to make quality decisions under pressure. Proficiency in required computer systems and technology platforms. Bachelor’s degree preferred. Physical Requirements Requirements include the ability to write, dictate, or use a keyboard to communicate directives; utilize proper body mechanics in multiple environments; and function in multiple environments. Disclosures regarding physical or mental impairment that require reasonable accommodations will be considered. Equal Employment Opportunity Statement Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Benefits & Perks Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program Pay Range: $85,000 - $100,000 salary with bonus #J-18808-Ljbffr