Information Technology Analyst (PD)

Essential Functions Provides user support to departmental employees operating City computer programs, peripherals, hardware, software and network systems; ensures that all equipment and applications are functioning properly by effecting changes and repairs; develops reliable and automated distribution systems to sustain system security. Provides support to departmental information systems requirements; evaluates needs; conducts cost/benefit analyses; makes recommendations on hardware or software to meet business and operational needs; serves as a project lead in developing and implementing new technology. Oversees the operations of departmental computer networks; troubleshoots network problems; maintains network security; maintains file servers; participates as a network administrator; contacts vendor as needed. Provides professional assistance in purchasing and acquiring computer equipment and software; participates in the development of bid specifications. Participates in the development and administration of automation project budgets; estimates time, materials, and equipment required for jobs assigned; requisition materials as required; implements budgetary adjustments as appropriate and necessary. Installs computer software and hardware at assigned locations; ensures that all equipment and applications are functioning properly; performs computer backups as required. Provides assistance in developing and implementing systems and standards for database design, backup and recovery; performs programming and systems analysis. Prepares, maintains, and updates program and system documentation including logs, records, technical manuals and operation procedures. Work with other positions in the department to learn the day-to-day operation of all systems. Respond to user inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Experience and Training Guidelines Experience: Three (3) years of information technology experience in the installation of new automated technology, including both hardware and software systems; maintaining, troubleshooting and resolving highly technical computer systems; and programming and analysis experience. Training: Bachelor’s Degree in Computer Science, Information Technology, Network Administration or a related field, or any combination of education and experience that provides equivalent knowledge, skills, abilities. Certification in Network Administration and Software Engineering is highly desirable. Licenses and Certifications Possession of a State of California driver’s license and the ability to maintain insurability under the City’s vehicle insurance program. Knowledge of Operations, services and activities of an information technology program. Operational characteristics of computer systems. Principles and practices of programming and systems analysis. Modern and complex computer hardware and software including network servers. Methods and techniques of computer programming in a variety of languages. Methods and techniques of troubleshooting and diagnosing computer system and network malfunctions. Methods and techniques of developing and maintaining technical manuals. Principles and practices of computer systems design and maintenance. Principles and practices of network administration. Recent developments, current literature and information related to information technology. Cabling protocols, hardware, and software. Technical specifications, standard performance, and possible configuration options for all common components and peripherals. Distributed database installation, structuring, maintenance, and troubleshooting. Basic scripting, as well as desktop publishing or user interface design. Modern computer equipment and tools for repair. Principles of customer service. Occupational hazards and standard safety practices. Pertinent Federal, State and local laws, codes and regulations. Ability to Perform a variety of highly technical duties in support of information technology programs. Troubleshoot computer malfunctions. Evaluate hardware and software requirements. Implement hardware and software changes and enhancements. Install, configure, troubleshoot, maintain, and/or repair hardware and software problems. Analyze, design, program, install and maintain highly technical systems. Participate in system purchasing and bid specification. Interpret and explain City policies and procedures. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Analyze, troubleshoot, and resolve routine technical networking issues. Respond to requests and inquiries from departmental users and provide assistance as needed. Be adaptive towards new systems and technology that may be implemented in the organization. Make the necessary changes to computer components within the organization. Understand consequences of changes on individual systems with respect to entire organizational system. Work independently in the absence of supervision. Evaluate and prioritize tasks under deadlines. Interpret and apply Federal, State and local policies, laws and regulations. Veterans Preference Credit Eligibility Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit. For more information, please see the City’s Veteran's Preference Policy. #J-18808-Ljbffr City of Rialto, CA