Senior Customer Success Manager

Get AI-powered advice on this job and more exclusive features. Start here! 2min video message from our Co-Founder & CEO, Cameron Brain: Hi! We’re EveryoneSocial, the #1 employee advocacy platform in the world. We’re used by Amazon, NVIDIA, Meta and others to activate their employees as marketers, to share company news and updates on social media. Word of mouth for the 21st century! EveryoneSocial is a startup, we’re profitable, and shipping high-quality, innovative products is our #1 priority. If you’re looking to join a small, experienced team, if you care about doing good work and winning, then please read on! We’d love to chat. The Role This is a fully remote role, but you must be located in the United States. We’re looking for a Senior Customer Success Manager to join our small but mighty customer team. You’ll be working with companies such as NVIDIA, Meta, Amazon, and HSBC, helping them to generate the most value from their investment in EveryoneSocial. To do so you’ll become an expert in our product, our data, and the ever-changing number of people we work with. Who you are You crave ownership and autonomy; you’re comfortable figuring out how to achieve a goal when there isn’t a blueprint already in place You learn fast, you’re a great listener and thinker, and can explain platform insights and data in plain language that resonates with executives (simpler the better!) You can hold meaningful, business-level conversations with senior marketing leaders, translating EveryoneSocial program results into clear ROI You understand customer performance metrics and use data to connect product usage with real business outcomes You’re adept at keeping complex accounts moving by setting clear next steps, following through, and driving outcomes without constant direction You build trust quickly and know how to influence both customers and internal teams to align around shared goals You thrive in a changing environment and adjust quickly when priorities shift, which can happen often! What you’ll own You’ll have full ownership of a collection of enterprise accounts; some will be new customers, some will be longtime customers You’ll be responsible for retaining and growing these accounts by identifying upsell opportunities and partnering with our sales team You’ll focus on building strategic, trusted relationships with senior marketing and communications executives You’ll lead QBRs and executive business reviews that translate insights into clear business value (these will often include the customer’s CMO) You’ll spend time with our internal teams, including product, marketing, and leadership to align on goals and execution You’ll use data on a constant basis to monitor customer health, identify risks and opportunities, and guide strategic decisions You’ll be the voice of your customers internally, ensuring we deliver against our value promise Prior experience 5+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting Proven track record of driving GRR and NRR with your accounts (we’ll want to hear about what you’ve done) Experience leading executive conversations and driving strategic alignment at the C‑suite level Strong presentation and storytelling skills; comfortable leading QBRs and ROI discussions Bachelor's degree required, MBA preferred Why EveryoneSocial Trusted by the world’s greatest companies Tight-knit, distributed team that values creativity and transparency Real impact - your work directly drives revenue Competitive pay, benefits, and equity in a growing SaaS company #J-18808-Ljbffr