Operations Support Engineer 1

We know it's our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization.We're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all. From ground-breaking use of our technologies and expertise, through to tremendous community partnerships, we take our responsibilities as a Citizen of the World seriously. Our rich history is built on decades of experience, teamwork and outstanding performance… and our future is built on people like you!Overall Purpose of the JobTechnical position supporting sales and operations for projects involving engineered Drilling Technology Division (DTD) solutions using available technologies including coordination of all available resources domestically and internationally for the western hemisphere.Key Activities and AccountabilitiesPromotes safety, service quality & environmental consciousness, and complies with all applicable safety and environmental procedures and regulations.Provide technical support to sales and operations across Advance product line.Work with current and prospective sales representatives and customers to establish needs, specifications, and possible product modifications for future sales.Review customer requirements, specifications and make recommendations for technical and commercial proposals.Advise sales personnel, customers, and potential customers on the technical issues that affect the application of related services and products.Upon receipt of purchase order, prepare documentation for and participate in meetings concerning turnover of a proposal to a project.Informs customers of technological improvements and of the advantages to the customer of using the company’s products.Follow up to ensure customer satisfaction.Manages customer complaints and issues.Manages quality problems that arise in the field in a fair and equitable manner to both the customer and the company.Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures, and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimized. Provide leadership in all ethical issues; ensure employees are aware of Expro’s compliance requirements and feel able to report possible violations or conflicts of interest.Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes & systems. Take an active part in quality improvement processes. Act on reported deficiencies and approve deviations from standard procedures as appropriate.All other related duties assigned by the supervisor / managers.Job Knowledge and QualificationsMinimum Bachelor’s degree in Engineering.3 - 5 years of industry related experience.Foundation in land and offshore well construction operations.Must be proficient in computer skills to include Microsoft Word, Excel and PowerPoint.Customer facing experience via sales presentations, incident reviews, design reviews, etc. desired.Understands and adheres to all Foreign Corrupt Practices Act regulations.Ability to work in an office, shop, or rig location.Valid driver’s license.At Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success. Expro is an Equal Opportunity Employer. Employment decisions relating to qualified candidates are made fairly and consistently. Diversity and inclusiveness is important to our current and future success by providing varied experiences, ideas and insights to inform decisions, identify new approaches and solve business challenges.The only way to apply for a job at Expro is on our website. For more information around safe recruitment and how we recruit please visit our website at apply for this opportunity please click on the 'Apply' button.Find us at the following-