Facilities Call Center Specialist

Are you a passionate and experienced Call Center Professional? We're seeking top talent to join our world-class team as a Facilities Call Center Specialist. In this fast-paced, mission-critical role, you'll be at the center of operations—coordinating emergency and non-emergency facility requests, supporting frontline teams, and ensuring seamless communication across departments. If you thrive in dynamic environments and enjoy being part of a transformational team, this is your opportunity to make a meaningful impact.What the job is likePay: $35.50 per hourSchedule: Wednesday - SundayShifts: 10:00 PM – 6:30 AM (30-minute lunch break)Location: Menlo Park, CADuration: 06 monthsWhat's in it for youCompetitive payGreat working locationHealth/vision/dental/life insuranceRefer-a-friend bonus*Weekly payroll24-hour accessibilityPersonalized serviceMINIMUM QUALIFICATIONSEducation Qualifications:High School Diploma or GED equivalentExperience:Minimum 4-6 years of call center or customer service experienceExperience in fast-paced, high-volume environmentsStrong typing skills (minimum 25+ WPM)Basic computer skills (MS Office)Excellent computer skills and proficiency in using call center tools are helpfulCore Competencies:Ability to work in a fast-paced, evolving environmentStrong collaboration across all organizational levelsAdaptability and comfort with changeHigh attention to detail and process adherenceComfortable using computers, software, and tracking systems like EAMSAble to notice issues, document information clearly, and help find solutionsComfortable speaking with people at all levels and providing good customer serviceResponsibilitiesAnswer incoming calls promptly and courteously, triaging emergency and non-emergency requestsDispatch Facilities personnel using internal systems (EAMS) based on priority and urgencyMonitor radio communications and coordinate responses during critical situationsMaintain accurate logs, incident reports, and work orders in dispatch systemsGather and document essential information from callers to support effective responseTrack personnel status and ensure efficient deployment of resourcesCollaborate with supervisors, security teams, and other departmentsPrepare daily/weekly reports using systems like Microsoft Word and ExcelParticipate in team huddles and 1:1 meetings with supervisors and managersEnsure adherence to procedures and maintain high standards of call quality and serviceWho we are:Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!Refer a friend at View email address on click.appcast.io and get $250 bonus for every referral! *In order to get the bonus, the person referred must work at least 20 shifts.