Job File Coordinator

Job Opportunity At SERVPRO® FranchiseOur growing organization is seeking a new hero! Continuous training will be provided! If you have experience working in claims, in insurance, or have previously worked in the restoration industry, please apply and tell us about your goals!Job DescriptionPerform all job file coordination tasks related to customer calls, job monitoring, tracking, project manager communications, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.ResponsibilitiesMonitor job file status and job file audit statusMaintain familiarity with insurance carrier specifications and preferencesMonitor and ensure client requirements are followedReview and validate initial field documentationContribute to & edit preliminary estimateDaily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit processMaintain internal and external communicationsComplete and review job file documentation for final upload and the audit processPerform job close-outQualificationsExperience in the commercial cleaning and restoration or insurance/service industry2+ year(s) of administrative or office-related experience and business experienceExperience with writing estimates, job file processes, and quality assurance, a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailSelf-motivated and goal-orientedCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e. Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareMinimum of HSD/GED, Associates/bachelor's degree preferredAbility to successfully complete a background check subject to applicable lawPicture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the New England area for over 34 years. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.